Route VM to SP1

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VANJ:
SP1 - Callcentric (for DID)
SP2 - Call With Us (set as primary line for dialing out)
Default digit map: (*xx|*123|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)

Callcentric's dial code for VM is *123 but that gets routed to SP2 and errors out.

How can I change the digit map to route *123 to SP1?

Thanks

infin8loop:
Setup one of your single digit Speed Dials to:

**1*123

The leading **1 routes the call to SP1.

For instance if you setup Speed Dial slot 2, you can then simply dial 2# to access your voice mail.

I use Speed Dial slot 1 for voice mail on my SP1 provider and slot 2 for voice mail on my SP2 provider (I configure locally). If you use the OBiTalk portal for configuration then Speed Dial slot 1 is forced to the softphone and you cannot use it for something else.  

You can also change the *123 in the digit map  to <**1>*123 which will ensure the **1 is prepended if you just want to dial *123.  I prefer making two key strokes to reference a speed dial instead of making four keystrokes (*123).      

VANJ:
When I setup speed dial 2 to **1*123 and dial 2#, I get an error message 'there is no call route available to complete your call'

When I dial **1*123 manually instead, there is a long pause and then I get the same error message 'there is no call route available to complete your call'

The digit map in the instructions at http://www.callcentric.com/support/device/obihai/obi100 is

(*xx.|**275*x.|[3469]11|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)

I changed this to

(<**1>*xx.|<**1>**275*x.|<**1>[3469]11|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)

but that doesn't work either. When I dial *123, I get a fast (error?) tone and the call doesn't go through.

What am I missing? Please help.

Thanks

QBZappy:
VANJ,

I just had a look at the OBiTALK portal. It might be easier to set up the CC acct using the portal. There is a setting for voice mail as well. It might be easier to go this route first since some people have put some thought into it to make this automatic. Try that first, and we can take it from there.

Before you do that, I suggest that you make a backup of the unit setting to your desktop. If after using the portal you see that it works, try looking at the config for any differences. 

QBZappy:
VANJ,

Just a thought, you did not mention which "ITSP Profile" you used to configure each SP slot (A or B). Each Profile has its own digimap. You will need to set up each SP1/2 Service with a different Profile if you want each to have its own unique digimap.

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