Calling from Google Voice using OBi (solved)
jeff@jeffmusto.com:
First off thank you for the help on this, I am at a loss to where to go to fix this problem.
I configured the new OBi with a new number via the OBi site, this is the 3rd Obi I have added to my control panel. The new one I configured and another one that I configured a few months ago all work fine and I receive a call back from the GV page with no problem.
I have gone into the web interface of the box but I do not know how to see if GV is connected but I can make out boiund and receive inbound calls so it makes me think it is connected. If you would like me to check the setting in the web interface just let me know the settings you want checked. GV is configured under ITSP Profile A
Rick:
Go into Google Voice and on the Phones tab ensure that Google Chat is checked.
jeff@jeffmusto.com:
Yes that is the first thing I checked. I un checked it and saved it and then re checked it and saved it just to be sure.
Rick:
I want to clarify what you can, and can't do.
If you pickup your house phone and make a call, it works, correct? And GV is the ONLY service you configured with the OBi?
If someone calls your GV number, does your OBi ring the house phone? You said you can make and receive calls, so I'm not clear on what's not working.
Is the only issue that when you try to use your GV account on the web, and try to call your house phone, it doesn't ring? If so, be specific on what you are trying to do. If I go to the GV web interface, and tell it to call my GV number via Talk, my house phone rings and I hear Google telling me how to place a call, which is how it should work.
jeff@jeffmusto.com:
My answers are in red.
If you pickup your house phone and make a call, it works, correct? And GV is the ONLY service you configured with the OBi? Yes this works and GV is the only service I have configured on the OBi
If someone calls your GV number, does your OBi ring the house phone? You said you can make and receive calls, so I'm not clear on what's not working. Yes my phone rings and I can make & receive calls.
Is the only issue that when you try to use your GV account on the web, and try to call your house phone, it doesn't ring? If so, be specific on what you are trying to do. If I go to the GV web interface, and tell it to call my GV number via Talk, my house phone rings and I hear Google telling me how to place a call, which is how it should work.
On the GV webpage you can make calls, it will ring any of the phones you have registered, You can make these calls from you address book or from your transcribed messages or you can click “call” and type in a number. You can then select from a dropdown what registered phone you want GV to ring with your call. I have 3 registered phones. If I have GV call my cell or my office phone it works just fine, my phone rings I pick it up and the call goes through. If I try and have it ring my OBi phone it does not ring but the call still goes through but I am not connected to it, the people at the number I am calling hear nothing. Like I said earlier, this used to work fine till I unplugged my OBi and plugged another one in and configured it. I then unplugged the new one and plugged the old OBi in and everything worked fine except the call back from the GV webpage. I hope I was clearer this time :o
I am a little unclear when you say “I hear Google telling me how to place a call” because the way it used to work is if I click “call” and typed in a number and then selected “Google Talk” and clicked on “connect” it would ring my OBi phone when I answered I could hear ringing just like I dialed the number, I never heard Google telling me how to place a call.
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