911 Setup
QBZappy:
Johnny,
Is this support or what. Here's my way of helping. I like things visual.
Here is a visual of where to go. Start by going to the Setup Wizard. Change the text in the:
Phone OutboundCallRoute to what RonR suggested. My config is slightly different.
That will do it. If you don't want to remember to press **2 you might have to make sure the primary line is set to SP2 or make it to Trunk Group 1. The latter sends calls to the first available line. This may or may not be how you want to set it up.
RonR:
Quote from: QBZappy on April 02, 2011, 11:10:52 am
If you don't want to remember to press **2 you might have to make sure the primary line is set to SP2 or make it to Trunk Group 1.
You do NOT need to change PrimaryLine for 911 to go out SP2. The ONLY change required is the simple change to OutboundCallRoute.
QBZappy:
RonR,
You're correct it forces it out on the SPx. My bad on that detail.
Johnny:
Hey guys,
Thanks a ton for all the help.
MT, that's the step by step directions I was looking for. Thanks.
Before I try this I had a couple more questions.
I found the place to make the outbound call route changes that RonR posted,
do I simply copy and paste that info or do I need to delete the default info and manually input the modified info?
I don't wanna screw this up :)
Last question. Once I make the changes, how do I call 911?
Is it **2911 or just 911?
Thanks for hanging in there with me.
RonR:
You can just copy/paste the modified OutboundCallRoute into yours, replacing the existing one.
Simply dialing 911 should go out SP2.
You can usually call the local non-emergency phone number and tell them you have new phone system and you'd like to verify that 911 goes through it properly. They will usually make arrangements or tell you to just go ahead.
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