911 Setup
Dixon:
Quote from: shadow700 on April 13, 2011, 04:48:04 am
Quote from: Dixon on March 17, 2011, 12:16:37 pm
Not using the line port. I have a landline that's only connected to the home alarm.
I tested the 911 and hung up fast. There was no ring, but I think it said "connecting". IDK. Checked the history, looks fine. I had my police scanner on in case they were coming ;D
Don't do that as you are not actually doing an end-to-end test. You don't want to find out that there is an issue when an actual emergency arises.
Next time, just call and announce that it is not an emergency. Tell them your phone provider was supposed to update your 911 information and you would like to verify that the information on their screen is correct.
They should then ask you for your name, address you are calling from, and some other information. My operator asked me if I wanted to add any additional information to the record (like cell phone number for callback, etc).
If you are not comfortable calling 911 when it is not an emergency, call the non-emergency number for the police or EOC and talk to them first. They might have an alternate procedure they wish you to follow.
http://www.obitalk.com/forum/index.php?topic=405.msg2379#msg2379
cbell11:
Quote from: Dixon on April 02, 2011, 04:10:30 pm
When I put my phone in address 2 and hit next, one of the suggestions was that "Unit PHONE_xxx-xxx-xxxx" format. So I kept it. I didn't do an actual test to 911 with that change. But I am sure it will show up on the 911 call center screen.
Put your GV # in where the x's are.
Don't do a test until you recieve an email conformation that your 911 changes are in effect. It doesn't take long, like an hour maybe.
First I want to start by saying thank you for the information you guys have provided. I have successfully got my Obi100 set up to route 911 calls out SP2 which is connected to Call Centric.
The issue I ran into when I placed my test call is the Operator only has so many digits allowed on their screen in the Address 2 field and it cut off the last digits or last two digits of my phone number that I had placed in there. I removed the "Unit Number" from the Address 2 and left just my phone number and she did recieve my phone number in the address field 2. She did however say they wouldn't normally notice that number with it being in the address field, they would be trying to call the number that showed up in the Call Back Number field but at the same time they would dispatch an officer to the address.
I am currious in the CallCentric page it talks about verifying non-call centric numbers and specifying them under the caller ID field. Has anyone successfully been able to set this up using the obi box? Here's some of the instructions off thier site for setting this up but I wasn't sure if this was possible with Obi:
http://www.callcentric.com/features/external_caller_id
Thanks again,
Conrad
Dixon:
Heya!
Thanks for the info!
Looks like they can add a phone number of your choice to send as caller ID if you put in a trouble ticket. Then you can change your outgoing CID info here?
https://my.callcentric.com/preferences.php
in the "Caller ID to send:" field.
I just put in a ticket so they can add my number.
Dixon:
I got a reply from CC from my ticket.
Hello,
Yes, while we can "force" your outbound caller ID to be xxxxxxxxxxx, please note that given if you do call 911 emergency services, emergency services will not see this caller ID, rather they will see a "hidden" number (that is associated under your account) as the caller ID. Just to explain how we've implemented 911, for every client that has at least one paid service and has stated that they will be using our services within the US/Canada, will have a ‘hidden’ phone number associated under their account (this is just in the event that if you ONLY have an outbound service under your account, you can still receive inbound calls from the emergency service center). Please note that you will not be able to receive regular inbound calls through this hidden phone number; this phone number is only accessible given if you have dialed 911 and the call happens to disconnect abruptly; emergency services has a means of contacting you back. So when you do call 911, emergency services should see the hidden phone number as your caller ID.
If you have any other questions, please let us know.
Dixon:
I then asked
But if they see this hidden number, how can they contact me?
They replied:
Hello,
Regarding your inquiry; as mentioned give if you do dial out towards 911; and your call happens to be disconnected, they will still be able to call you via your hidden number. In general given if you do receive an incoming call through our services whether you are receiving an incoming call through a number acquire by our service, or through a third party DID provider (and are forwarding your incoming calls towards your account), our system will send those incoming call attempts to the last registered SIP UA -- your OBI110; you have under your account.
If you have any other questions, please let us know
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