Help Dialing 911

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bsdaiwa:
I installed an Obi100 in my daughter’s home setting GV as the default and CallCentric as the second service. This is the only phone service in the house that has several children in it. GV does not provide 911 services but CallCentric does. I need to have GV as the default but would like to setup something that would allow the dialing of 911 without having to dial **2 to access CallCentric. All settings on the Obi have been left in their default settings.

Can anyone give me some guidance on this issue.

Thanks

CoalMinerRetired:
I'm hoping someone else jumps in here. But I'll start by asking for some clarifications:

Q1: Is there a local, ten-digit number at your daughter's location that connects directly to the local 911 center? 

If yes, then the process is documented on here, if you are unsure which thread to follow reply back.

If no, I'll take a leap of faith and guess the way to do this is "digit map" 911 to "**2911", or simply route 911 to SP2 (your call centric service configured on ITSP B). That means when you dial the 911, the obi either remaps it to **2911, or routes 911 to SP2.

Someone else needs to jump in on the "if no" answer.

bsdaiwa:
Quote from: CoalMinerRetired on August 30, 2012, 11:01:13 am

I'm hoping someone else jumps in here. But I'll start by asking for some clarifications:

Q1: Is there a local, ten-digit number at your daughter's location that connects directly to the local 911 center? 

If yes, then the process is documented on here, if you are unsure which thread to follow reply back.

If no, I'll take a leap of faith and guess the way to do this is "digit map" 911 to "**2911", or simply route 911 to SP2 (your call centric service configured on ITSP B). That means when you dial the 911, the obi either remaps it to **2911, or routes 911 to SP2.

Someone else needs to jump in on the "if no" answer.


First, thanks for the help. There is no POTS line in the house, only the OBi100 setup using the cable, so based on that it seems that the "digit map" option seems to be the way to go. It that is correct I would ask for help in how to do that in a step by step process. I have some skills but really would need guidance doing this.

Thank you very much.

CoalMinerRetired:
We have some miscommunication occurring. I understand there is no POTS line.

Let's reword the question

Q1: Is there a local, ten-digit number in your daughter's county, city, township or local municipality that, when dialed, connects directly to the local 911 center?

See 4th post here, by LostDog for explanation of how it is setup in Los Angeles: http://www.obitalk.com/forum/index.php?topic=3192.0

If you have such a ten-digit number, then it's easy to use a digit map to make 911 be sent out as 201-555-1212 (or whatever), since GV will allow you to dial a ten-digit number.  If no such ten-digit number, then you'll need to pursue the 911 > **2911 or <911:sp2> configuration.

bsdaiwa:
Quote from: CoalMinerRetired on August 30, 2012, 11:46:13 am


If you have such a ten-digit number, then it's easy to use a digit map to make 911 be sent out as 201-555-1212 (or whatever), since GV will allow you to dial a ten-digit number.  If no such ten-digit number, then you'll need to pursue the 911 > **2911 or <911:sp2> configuration.


I understand and will check on the 10-digit number as a backup. But, I would prefer to use the 911 > **2911 or <911:sp2> configuration because CallCentric is configured to send the home address when 911 is called. Can you help me configure the 911 > **2911 or <911:sp2>?

Google Voice is configured on SP1 and CallCentric is configured on SP2 and I used the automated system to configure both services and have made no changes to the unit so its settings are all the OBi defaults.

Thanks

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