Solved with 1.2.0 (Build: 2102) Obi110 Resetting on its own?
moku160:
First I want to thank everyone on this forum. I never would have been able to get this device up and running if not for this forum. And if a thread on this subject exists I am sorry I am starting a new one, but I couldnt find it.
I have noticed that there is a slight clicking noise when I reset the device through the setup page accessed via IP address.
I also hear this noise when I try to unconditionally forward calls coming to SP2 using sp1
So:
SP2->Sp1(123456789) = connects fine but after about 20-30 seconds I hear that noise that sounds like the device is resetting and the call is dropped.
Is anyone else encountering this issue.
obi-support2:
It does sound like the unit resets in this case.
We would like to debug this case for you.
Could you email to support@obihai.com and provide the following information:
1. Your OBi number (on the back of the unit)
2. Some more details about your setup:
- What service providers are configured on SP1 and SP2?
Are they Google Voice or something else?
- Are you able to call the forward number on SP1 from your
phone? That is, dial **1123456789 from phone to ring it?
Try also upgrading your unit to the latest firmware version (posted on obitalk.com)
to see if it fixes the problem.
I also strongly recommend you to sign up for an OBITALK account if you haven't done so already. That will allow us to push firmware to your unit and perform other trouble shooting steps.
moku160:
I emailed the support number, but no response as of yet... so I am back to the forums hoping for help.
I have:
ooma on pstn
gv on sp1
and gizmo project DID number on sp2 (yes I know its not going to be around in about a week until then I am using it... its a japanese number and right now I dont want to change it in case there MORE emergencies)
UPDATE:
I updated to firmware 1.2 this morning. Since then I cannot call out at all from pstn. If I dial **1(number) it works fine. But anytime I just dial normally or **8(number) the Obi110 clicks, pretty sure that signifies a reset, and I just hear a dial tone.
For the time being I set Physical Interfaces->Phone Port->Primary line = Sp1 and it is letting me dial out fine using google voice.
I can also accept calls fine through pstn (ooma)
Thanks anyone
moku160:
I should also mention that ooma has a very unique dial tone. When i first pick up the phone it is NOT ooma's dial tone. When i try to dial and the unit resets, ooma's dial tone is then presented. If I try to dial again, the unit resets again and I am presented with a normal dial tone again.
RonR:
Quote from: moku160 on March 25, 2011, 11:30:40 am
I should also mention that ooma has a very unique dial tone. When i first pick up the phone it is NOT ooma's dial tone. When i try to dial and the unit resets, ooma's dial tone is then presented. If I try to dial again, the unit resets again and I am presented with a normal dial tone again.
I can't address your reboot problem (which should NOT be occurring), but I can explain your Ooma dialtone.
When an OBi is operating properly and is powered up, the dialtone you hear when you first pick up a phone connected to the OBi's PHONE Port is generated by the OBi itself. You would hear the dialtone generated by whatever is connected to the OBi's LINE Port (the Ooma in your case) under the following conditions:
1. The OBi is not powered up. There is a relay in the OBi that forces the PHONE and LINE Ports to be bridged if the OBi loses power. This is a fail-safe to allow you to call out on the LINE Port in case of a power failure.
2. You enter only a '#' on the phone's keypad. This also bridges PHONE and LINE Ports for direct access tothe LINE Port.
3. When the OBi reboots. This is not a feature. It's just a natural side-effect of the firmware restarting and re-initialzing everything, during which time the bridging relay drops out momentarly.
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