having difficulty with my new obi (i'm a brand new user)

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NeedMoreCowbell:
i'm having difficulty placing a call on my new obi 100 and i don't know where to go to get help (i hope i'm in the right place).  let me start by noting that i've taken all the steps indicated in the quick start guide that came with the unit and in fact, on friday (before heading out for the weekend), my phone was working perfectly well.  today, however, when i went to use it, i could not place a call (i tried multiple phones connect to the obi and each phone behaved exactly the same.  here is what happens:

when i activate my handset to place a call (push the talk button), i hear a series of 10 short dial tone segments (over approximately 3 seconds of time).  after the short intermittent tones, the dial tone becomes continuous (what you would normally expect to hear when placing a call).  at that point, when i try to dial a number, i get a 10 second period of silence followed by a fast busy signal. i hope somebody knows what's going on - cause i have no clue.
 ???    ???    ???    ???    ???   ???    ???    ???    ???    ???    ???

GregoryZ:
Hello NeedMoreCowbell.

Looks like Felix got you to the right place.  As he stated, we do need more information.

1) Who is the service provider for SP1?  I'll take a stab at it being GV.

Have you logged into GV, and looked to see if you had missed any calls, or have Voice Mail waiting, while you where away?  I'm guessing that the Message Waiting is what may be giving you the short tones. 


If we can eliminate that, then we can move forward on solving your issue.

-G

NeedMoreCowbell:
service provider is in fact gv. my phone is actually blinking voicemail at me (something it never did when i had a traditional phone service). i have no idea how to retrieve said new voicemail. my gv account has no new voicemails, no new texts, nothing in my inbox.

GregoryZ:
OK.

Do you use the OBiTALK Portal to configure your device, or do you make all the changes yourself?

If you use the Portal, goto:
Expert Config: >Voice Services: >SP1:
Scroll down and find
MWIEnable
X_VMWIEnable

You'll have to Un-Check the boxes in the colum for OBiTalk Settings. (far Right Box)  This will then leave a ! next to the empty box for each value of MWIEnable & X_VMWIEnable.

Save your settings and allow your device to re-boot.

Let me know if that fixes the short tones.

-G

NeedMoreCowbell:
did it - no more short tones but the rest of the problem remains. i'm curious ... what did we just do with the two check boxes? ready for my next instructions (and thanks btw).

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