Forgot login Username to obitalk.com

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StigmaticSaint:
Gurus,
I forgot my Username to login to OBITALK to which my device is added and now I cannot change any settings on the device.
If I try to add the device to the new username it asks me to reset the device to factory settings first, and I will loose all the settings which I don't even remember.
If I login through 192.168.1.2 using admin/admin it does not work and I don't remember ever changing that username/pwd.
I want to save all the current settings on my device before I do factory reset.

Please help.

Thanks much.

QBZappy:
StigmaticSaint,

Quote from: StigmaticSaint on September 19, 2012, 05:39:15 pm

If I login through 192.168.1.2 using admin/admin it does not work and I don't remember ever changing that username/pwd.


Perhaps you need to go through the option 30 to enable web access, otherwise you will need to contact Obi support to reset your portal credentials. http://www.obihai.com/supportTicketForm.php

Admin Guide: http://www.obihai.com/OBiAdminGuide.htm
(Do a find in the browser for option 30)

When the device is operating in router mode (OBi202, OBi302 only), the built-in web server may be accessed from the LAN side or the WAN side. While access from the LAN side is always allowed, for security reasons, the access from the WAN side may be disabled by configuration. In fact, the WAN side access to the web server is disabled by default. You can enable this option on the device web page (from the LAN side), or by using the device configuration IVR (* * * 0 option 30) from an attached telephone.

jimates:
Saving the settings before you do a factory reset will not do any good. If you want to manage your device from the Obitalk portal you can't restore the configuration from a backup. So you will have to start from where you are (after accessing your account) or start from scratch.

You can backup and restore if you manage the device from the web interface.

192.168.1.2 doesn't seem like enough numbers. I have managed many devices and there has always been more numbers. Make sure you listen carefully as the last number usually runs together with the next statement.
Example:
1 9 2 dot 1 6 8 dot 1 dot 1 0 4your dhcp .......

JoeSchmoe007:
192.168.1.2 is perfectly valid IP address. Yes, a lot of consumer level routers in default configuration assign dynamic addresses above 192.168.1.100 but it doesn't have to be like that.

QBZappy:
JoeSchmoe007,

I think Jim is referring to when you listen for the ip using the phone, it sometime is difficult to hear the complete ip clearly. The ip itself can be anything.

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