Help setting up with CIA/3WEB/distributel

[campigenus@gmail.com]

I tried this a year ago or so ... not successful and had to drop it for a while. I am back and willing to try again.

I am stuck with CIA/3WEB/Distributel - long story.

While the don't offer an awful service, their support is, basically, nonexistent. Even so, I managed to get my old PAP2 and currently an SPA-2102 to work OK. No such luck with my new OBi202.(Previously I had tried with a Obi100.)

The message I get is "Register Failed:Register Failed: No Response From Server (server=208.68.17.30:5060; retrying)"

The server is accessible, and, as I said, if I unplug the OBi and plug the PAPT all is well.

Ask for any additional info, and I'll be happy to provide it. I have the provisioning file sent to my SPA-2102, which I would be happy to upload if anyone thinks it would help.

Thanks.
Reply

[QBZappy]

campigenus,

Can you show us what you used to register using the other ATA. Obfuscate your personal info.

[QBZappy]

This might help

Help with CIA/3web/Distributel Voip settings
http://www.dslreports.com/forum/r26577826-Help-with-CIA-3web-Distributel-Voip-settings

[campigenus@gmail.com]

That was a quick reply. Here you go:

cms1.cal.cia.com 209.197.180.32 216.58.97.21 On When Phone In Use TBF
256 yes cyberadminsurf user yes 209.197.180.22 209.197.180.22 3 70 5 2
$VERSION $VERSION application/dtmf-relay application/hook-flash 0 0 0 .5
4 5 32 32 32 32 32 240 30 1 7200 30 1200 20000 20011 0.030 0 0 0 0 100
101 98 97 96 99 NSE telephone-event PCMU PCMA G726-16 G726-24 G726-32
G726-40 G729a G729b G729ab   G723 0 0 0 0 0 0 0 0 16 yes yes 0 3600 30 300
yes yes http://voip.cia.com/provision.php?MAC=$MA&TYPE=$PN
350@-19,440@-19;10(*/0/1+2) 350@-19,440@-19;10(*/0/1+2)
420@-16;10(*/0/1) 520@-19,620@-19;10(*/0/1+2)
480@-19,620@-19;10(.5/.5/1+2) 480@-19,620@-19;10(.25/.25/1+2)
480@-10,620@0;10(.125/.125/1+2) 440@-19,480@-19;*(2/4/1+2)
600@-16;1(.25/.25/1)
985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0)
914@-16,1371@-16,1777@-16;20(.274/0/1,.274/0/2,.380/0/3,0/4/0)
914@-16,1371@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0)
985@-16,1371@-16,1777@-16;20(.380/0/1,.274/0/2,.380/0/3,0/4/0)
350@-19,440@-19;2(.1/.1/1+2);10(*/0/1+2)
350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2)
600@-19;*(.1/.1/1,.1/.1/1,.1/9.5/1) 400@-19;.15(1/1/1+2)
397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2)
350@-19,440@-19;2(.2/.2/1+2);10(*/0/1+2) Bellcore-dr1 Bellcore-dr2
Bellcore-dr3 Bellcore-dr4 Bellcore-dr5 Bellcore-dr6 Bellcore-dr7
Bellcore-dr8 .5 #93 #94 *70 *67 GMT-08:00 start=3/2/7;end=11/1/7;save=1
.1 yes cms1.van.cia.com yes cms1.van.cia.com yes yes no 3600 no no no
3600 Normal MyCallIdName 778xxxxxxx password@cia.com no 778xxxxxxx
(*xx|[23456789]11|0|[2-9]xx[2-9]xxxxxx|[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|011xxxxxxxxxxxx.)
yes yes yes no no no no no no no no no yes yes no no no yes yes no no
yes yes no no no no no INFO Normal no yes yes yes no 3600 no no no 3600
Normal no
(*xx|[23456789]11|0|[2-9]xx[2-9]xxxxxx|[2-9]xxxxxx|1[2-9]xx[2-9]xxxxxxS0|011xxxxxxxxxxxx.)
no yes no no no no no no no no no no no no no no no no no no no yes yes
no no no no no Auto Normal yes no no no yes yes no no yes 1 1 8 7 0 0 0
New VM Available no no no no no no no no no yes 1 1 8 7 0 0 0 New VM
Available no

[QBZappy]

I looked at the links that I sent you from DSLREPORTS. You might be able to figure out the equivalent settings on your own. It seems many of the terms are similar. Most of the other settings I suspect are standard and wont need to be changed. Have a look at what I sent you and get inspired.

Post back.

[campigenus@gmail.com]

This might help

Help with CIA/3web/Distributel Voip settings
http://www.dslreports.com/forum/r26577826-Help-with-CIA-3web-Distributel-Voip-settings

That's some of the info I used to set up my PAP2 and SPA-2102. Basically, they only support the SPA-2102 as a router, and I wanted to use it, or the PAP2, behind my router. So, at that time I scoured the web for info ... I found it ... success. With the Obi devices, being that they are newer and, supposedly, smarter, I thought it would be even easier. Sadly, not so.

[QBZappy]

Show us your current OBi settings.

[campigenus@gmail.com]

Show us your current OBi settings.

Sure, how do I dump a list of the settings?

[QBZappy]

I am not familiar with this service, however from what I have read it seems possible that 3web is looking for the original mac address. Since the OBi 202 can not clone that mac, you may have to inquire if you can supply a new mac address.

See this: "Submit mac address for voice terminal"
Obtaining the SIP credentials for a CIA (3web) account
http://voipfan.net/other/CIA_Credentials.php

[QBZappy]

Sure, how do I dump a list of the settings?

You need to manually copy/paste all the changes you made to the default values.

[campigenus@gmail.com]

I see ... I just reset everything and will need to start from 0. It could well be it's a "user agent" issue??? As soon as I figure out what my SPA sends as an user agent, will give it another go.

Thanks for your suggestions and help so far.

[campigenus@gmail.com]

Maybe I am blind, but I can't seen to find the place in the OBi config where I can change NAT settings.

I am looking for the equivalent of:

Handle VIA recieved YES
Substitute VIA Addr YES
STUN Enable YES
STUN Server stunserver.org
NAT Mapping Enable YES
NAT Keepalive Enable YES
SIP Proxy-Require: $PROXY

Thanks, y'all.

[campigenus@gmail.com]

I am still stumped here. I have been working with the OBi support people as well, to no avail.

I registered the OBi MAC with the 3WEB system and the provisioning file gets pulled ... contains same data as before.

Linksys ATA continues working even though its MAC address is no longer registered, which tells me that the MAC info if not passed as part of the authentication process, just the name/password.

Anyone have any suggestions? Anyone? Anyone? Bueller?