Help!!!

[vmcmahon]

Hi guys - I need help with a problem that starting to cost me with clients getting annoyed. I have obi 202, with 2 google voice # and a call centric number. Now I know call centric is down today, so I have bypassed them for now.

The problem is consistent. When I make an outgoing call, one side of the call goes dead on almost all calls. By this I mean, The distant end hears me talking, but I cannot hear them ( Most frequent) this can last from 5 seconds to 20 seconds. Or, the distant end cannot hear me, but I can hear them ( Happens less frequent)

I have updated the OBI to latest firmware. I have a DLINK DIR-655, with a cablevision internet connection. This is starting to impact my business. How can I pinpoint what this could be and address

I appreciate someone advising me

regards

vincent McMahon

[QBZappy]

I have a DLINK DIR-655

Many people here have reported that they need to disable ALG setting to work with this router.

[vmcmahon]

Thanks QBZappy. Not wanting to sound silly - but is this setting in the obi or router?

[QBZappy]

It's in the router.

[vmcmahon]

ok -thanks. So I found the setting. there were 4 different check boxes under firewall rules

PPTP :    
IPSec (VPN) :    
RTSP :    
SIP :   

I unchecked them all and so far this morning, we have not had any dead air during conversations. I will come back if this is not the final solution. thanks