Disable Auto Attendant on Select Devices within Account Settings
bsdaiwa:
I am not sure that any number that is entered into the trusted caller list is placed in the "OBiTALK Service Settings->InboundCallRoute" string. I had deleted all my trusted callers yesterday and today, after reading these suggestions I added one number to see if it showed in the InboundCallRoute and it did not. If the number does not appear then how can I stop the aa from responding when the OBi is called from that number. The number is my Cellular number not another OBi device.
QBZappy:
Quote from: bsdaiwa on October 06, 2012, 07:10:13 pm
The number is my Cellular number not another OBi device.
Well in that case remove the cell number that appears in front of ":aa" that is not supposed to be picked up by the AA, in what ever inbound call route that the cell is coming in through. Look at the Call History if you need to confirm the inbound call route.
jimates:
In short; remember that changes made on your dashboard are configured for you by Obitalk. That can only occur if you let Obitalk manage the field that would normally be affected. This is one reason a device has to be reset to factory default before it can be added to an account.
If you add a number to the trusted callers list, Obitalk adds that number to the inbound call routes for SP1, SP2 & Line (& SP3 , SP4 for Obi202) for every device in the account. This only occurs if Obitalk is managing that particular field. If you have manually made changes and unchecked the Obitalk Settings next to the field, Obitalk will not make any changes to that field. There is a red exclamation mark next to the fields that are being managed manually. Any trusted callers you want to use that device's SPx will have to be added manually for any field that Obitalk is not managing, even if the number has been added to the trusted callers list.
If you have the same few particular devices you want your trusted callers list to use, you can let Obitalk manage those fields. For the devices you do not want them to use you can just go in and uncheck the Obitalk Settings box for that field. You do not have to make any changes to the field for this setting to take place. You must submit the change before leaving the page. This makes it easy unless your device list changes for each particular trusted caller.
See RonR's post about trusted callers.
http://www.obitalk.com/forum/index.php?topic=3094.0
You can test this by going to a device that is managed manually and checking the Obitalk Settings box for a SP inbound call route. The call route will automatically be populated with the trusted callers in your list.
bsdaiwa:
Thanks to all for the guidance on this issue. Based on the information supplied I went into Voice Service then selected SP1 service then X_InboundCallRoute and changed the box checked from OBiTalk Settings to Device Default. That removed the listing of Trusted Callers and replaced it with ph, then saved the process. This needs to be done on both SP1 and SP2, once that is done the AA will not respond on that specific device when a Trusted Caller calls.
Thanks again for the help.
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