2 gv accounts - telephone rings only on SP2

[DaddyJas]

I have an OBi 100 connected to 2 GV accounts.  My plain old telephone is the only connection out.  GV is set to forward to Google Chat and my a cellphone on both GV accounts.  GV is set identical on both.  Only calls on SP2 ring on the telephone, while both ring on the proper cell phone.  I have uninstalled and reinstalled twice.  This worked when I first installed before the firmware update.  I must have SP1 ringing since it is my prime local number.  How should I go about shooting this bug?

[jimates]

check to see if it shows as connected on your dashboard
make sure you do not have your gmail that you are using on sp1 open in a browser window
make sure you do not have any smart phone apps running that use the same gmail credentials


check the inbound call route for sp1, it should include - ph
check the settings at google voice for a customised ring schedule

[DaddyJas]

Thanks for your reply.  I do use my Google Mail / Voice account for multiple things and it stays open.  Following earlier advice I created another Google Mail account, pointed all the incoming mail from it to my main account, then transferred the Voice account to the new GM account.  There is a good write-up on this if you Google "Transfer Google Voice to a new account".  I changed my OBi setup for SP1 to the new Gmail account, it verified and, voila, the phones all ring.  I feel much safer that my OBi account does not contain the name and password of my Google documents, etc.  I have been in this business too long to ignore one of the basic rules.  DO NOT PUT ALL YOURS EGGS IN ONE BASKET!  I think that I will be creating more email accounts to manage the various internet assets that I own.

[jimates]

Glad to help, glad you got it fixed.