Obi202 setup of line 1 and 2, phone port 1 and 2
Techheads:
I am have trouble getting the following config set up on an Obi202 and would appreciate any guidance. Hopefully, I've made the following clear enough to understand.
I recently ported 2 Verizon numbers...the first went one to Callcentric (SP1) and the other to Voip.ms (SP2). I have standard 2-line telephones connected to the Obi's physical phone port 1. Inbound calls are received/routed correctly meaning the Voip.ms calls are answered on line 1 of the phones and the Callcentric calls are answered on line 2. Inbound calls are logged correctly on each provider's logs. So far so good...
First problem: Line 1 outbound calls are billing to the line 2 account and line 2 calls are billing to the line account. I want each line's outbound call to be billed to the appropriate ITSP meaning line 1 calls use Voip.ms and line 2 calls use Callcentric.
Second minor issue, just an annoyance really, is that I can't seem to figure out how to set physical port 2 to mirror the behavior of physical port 1. I only connect to my existing wiring infrastructure via physical port 1 but I want to learn how to make this happen anyway. Maybe the Obi's GUI should have a simple check box to allow this. Or, do I need to have distinct settings on physical port 2 to solve problem one above instead of using dialing prefixes?
Thanks in advance...
QBZappy:
Quote from: Techheads on October 19, 2012, 07:28:52 am
Second minor issue, just an annoyance really, is that I can't seem to figure out how to set physical port 2 to mirror the behavior of physical port 1. I only connect to my existing wiring infrastructure via physical port 1 but I want to learn how to make this happen anyway. Maybe the Obi's GUI should have a simple check box to allow this. Or, do I need to have distinct settings on physical port 2 to solve problem one above instead of using dialing prefixes?
I'm not certain if I understood you correctly, however I think the following is what you may be looking for. If you want both Phone port 1 and 2 to have the same behavior, you can associate the same Profile X to whatever Primary line you configured the Primary line to.
QBZappy:
Quote from: Techheads on October 19, 2012, 07:28:52 am
First problem: Line 1 outbound calls are billing to the line 2 account and line 2 calls are billing to the line account. I want each line's outbound call to be billed to the appropriate ITSP meaning line 1 calls use Voip.ms and line 2 calls use Callcentric.
An easy way to solve this would be to prefix your call with **1 or **2 in order to force the calls over their respective voip services.
jimates:
as soon as I read this I figured there was a problem.
Callcentric (SP1) and the other to Voip.ms (SP2). I have standard 2-line telephones connected to the Obi's physical phone port 1. Inbound calls are received/routed correctly meaning the Voip.ms calls are answered on line 1 of the phones and the Callcentric calls are answered on line 2. Inbound calls are logged correctly on each provider's logs.
It seems that even though calls from CC come in on line 2, when you place a call on line 2 it is using voip.ms.
When you set it up on your dashboard you selected which phone would ring for each service and you also selected which service each phone would use by default. Go back to your dashboard and reconfigure each service. If voip.ms (sp2) is set to ring phone 1; also make sure phone 1 is set to use sp2 as the Primary Line for Outgoing Calls
make sure they match
Make This Service the Primary Line to Call Out From Phone 1 Phone 2
Incoming Calls Will Ring On Phone 1 Phone 2
Techheads:
Jimates, thanks very much!...your reply before you edited it was the fix for the outbound calling issue on physical port 1, changing "Physical Interface> Phone port 1> Primary Line" to SP1 Service resulted in routing outbound calls on both lines to the correct ITSP, although I don't understand why. I'm not sure of the relationship, if there even is one, among any physical port, the actual 2 pairs of contacts within the phone port, and the above parameter, "Primary Line". I think there is a difference in semantics between the Obi and what I understand as standard, POTS norms which to me means primary line is the inner 2 connections on a phone jack.
However, physical port 2 is still not configured correctly. Incoming calls to phone line 1 do complete or ring; inbound calls to phone line 2 ring as line 1 on the phones.
I think I need some additional info on cloning physical port 2 settings to match physical port 1's settings
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