Anyone else experiencing device instabilities when CallCentric is up and down?
sogood:
FYI: I opened a support ticket last Friday morning and I got reply from support in less than 12 hours. They pushed me a beta firmware into my box (I use obitalk) and my box was stable since then. I suggested people have this problem file a support ticket (indeed, my box warranty have already expired but the response was pretty prompt) I guess their staff may not monitor the forum request.
OBiSupport:
Callcentric Users:
Please contact Obihai support to request a special version of software that provides a work-around to issues that have come-about due to recent changes in the way Callcentric operates their VoIP services.
If you would like your OBi device(s) updated with this special software, please send e-mail to Obihai tech support indicating this wish along with your OBi device's 9-digit OBi Number.
Email Address: support@obihai.com
Subject: Callcentric <OBi No.>
Thank you,
Obihai Technology, Inc.
VOIPisGreat:
Why is the fix not applied across the board?
I use callcentric and it seems to be working so far, is there any harm to apply the new software?
(Out of curiosity, why is my unit seems to work as is while a large number of users are having problem?)
Quote from: OBiSupport on October 29, 2012, 02:16:51 pm
Callcentric Users:
Please contact Obihai support to request a special version of software that provides a work-around to issues that have come-about due to recent changes in the way Callcentric operates their VoIP services.
If you would like your OBi device(s) updated with this special software, please send e-mail to Obihai tech support indicating this wish along with your OBi device's 9-digit OBi Number.
Email Address: support@obihai.com
Subject: Callcentric <OBi No.>
Thank you,
Obihai Technology, Inc.
Rick:
OBi responded to my trouble ticket filed earlier today and told me they applied the firmware to my box minutes ago.
fred11:
I'm a newbie and I'd like to report my experience with obi110 / callcentric problem. I use the CC free N.Y. number to obtain caller Id and get 911 capability per "pc44" instructions (many thanks pc44!).
Started dropping active calls randomly last Thursday. Had to go to L.A. for two days so I figured Obihai would come out with a fix since others had the same problem( thanks, forum users). Sure enough....Today, I followed the instructions to email Obihai support and ask for the work-around software. They fixed my Obi110 within an hour of my email to them...That is service!!
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