Callcentric issues
Rick:
Quote from: QBZappy on October 30, 2012, 04:31:32 pm
Redundant servers list: Note that it is not perfect. Once in a while I see that there are issues with registering to a particular server.
VoIP Server Locations
Houston, TX
Dallas, TX
Los Angeles, CA
New York, NY
Atlanta, GA
Chicago, IL
Seattle, WA
Tampa, FL
London, UK
Montreal, QC
Toronto, ON
So do you register with a particular server? And if it goes down you haven nothing, and have to change it? I want to "Set and Forget".
fathom:
This is from voip.ms feed:
October 29, 2012, 9:04 pm
Report from NYC: Commercial utility power is no longer available. Site has successfully transferred to generators. No impact to customers.
We're up and operational. Our data center currently has fuel for 65 hours. We're preparing mirror images of VoIP.ms website (currently hosted in NYC) and our New York POP in case power goes down. At the time of writing this, no services/customers are affected by the storm.
We'll provide updates as they come by.
Ostracus:
I'm thinking Amazon's AWC would be useful for VoIP providers.
Lavarock7:
Quote from: Billt928 on October 30, 2012, 10:29:42 am
Quote from: Judgeless on October 30, 2012, 09:41:05 am
There customers are not happy on the twitter feed.
http://twitter.com/Callcentric/status/263106841368752128
I am done with is company. What is the best company to port my number to? Cheap and relaible.
It sure does look like they are running Callcentric from just some office space in NY and not a properly equipped data center.
To put things into perspective:
---
From Reuters:
Sandy, one of the biggest storms ever to hit eastern United States, flooded servers of Datagram Inc in New York City, bringing down several media websites it hosts, including Huffington Post and Gawker.
"We are continuing to battle flooding and fiber outages in downtown New York and Connecticut," a notice posted on Datagram's website said. http://r.reuters.com/wat63t
"Verizon and other carriers in the area are down as well. Generators are unable to pump fuel due to the flooding in the basements," Datagram said.
New York-based Datagram offers server-hosting services, network and Web application support, and database administration.
---
MarketWatch website, owned by News Corp, was also down and cited "technical difficulties."
---
All Gawker Media websites, including Gizmodo and Lifehacker, were down.
---
So it appears that even major sites that should have backup sites, don't.
Agreed that Callcentric should have a backup datasite, but many don't
Rick:
I'm not looking to make 911 calls via Huffington Post...
Having one hour of backup power and co-location plans for a VoIP provider is absurd. I can't imagine that Callcentric will survive after weeks of denial of service attacks followed by this.
I don't know anything about VoIP.ms, but they were proactively in messaging users AND they have a plan to move things while their 3 days of power lasts.
Callcentric has been very poor in their communication over the past few weeks, and this is just the capper on a bad experience.
I also had the experience with Callcentric months ago where their E911 database (held with a third party) was providing inaccurate information. They remedied it when I brought it to their attention, and once they are up and running I will reference the work ticket and post that information for others (Callcentric's responses to work tickets are not sent in emails, only viewable on their site which is down).
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