Hello...HELLO
dial.tone:
Obi202 w/GV via SimonTelephony. This is our house phone. When we answer a call, the caller never hears the first Hello. We have to say it two or three times before the caller hears us. Any ideas on how to fix this?
jimates:
first step is to temporarily eliminate the simon gateway and see if the results remain. Set your GV up direct to the Obi, test calls and report back.
dial.tone:
Quote from: jimates on October 25, 2012, 09:58:04 pm
first step is to temporarily eliminate the simon gateway and see if the results remain. Set your GV up direct to the Obi, test calls and report back.
You are right, jimates: Troubleshooting 101 says I should have done that to start with. Well, I did it, and the problem seems to have gone away. Now I have the dilemma of having to choose which annoyance to live with. If I stay with the present (sans SimonTelephony) configuration, I only have to say Hello once but I have to live with the annoyance of having caller ID identify all incoming calls as GoogleVoice. If I revert to the previous configuration, SimonTelephony identifies my incoming callers, but I have to live with the annoyance of my first one or two Hellos not being picked up. Where is that perfect world I so long for? Ideas anyone?
jimates:
without the Simon Gateway you should still get caller id number only. Check your setting at GV under the "calls" category for "Incoming caller id"
Hortoristic:
I too had same problem. Since eliminating Simon Gateway - problem went away.
Although CallCentric has been having problems, I did sign up for one of their free New York DID's and use SIP URI 19142961000@mydomain.com:5061 forwarding (instead of registering a SP on OBI - keeps all SP's available), and on GV fowarded incoming calls to CC, and they give you free caller name lookup.
Had been a bit flaky lately due to their denial of service attackes, but seems to be stable enough now.
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