Call-Waiting Caller ID Shows Intermittently

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Jenn:
Hello,

Is/are there settings I can change on the ObiHai 202 to have the call-waiting caller ID show consistently each and every time a call-waiting call comes in?

The call-waiting caller ID is currently appearing intermittently (sometimes it shows the number of the caller, sometimes nothing appears at all).

Thanks in advance!

Jenn

CoalMinerRetired:
Maybe I'm asking the obvious, are you certain the incoming Call Waiting call has a Caller ID and is not blank?

You can determine this from the Status > Call History in the device. If the Caller ID is blank, you'll see this on incoming calls (incoming = left hand column):
From GT1()
If a Caller ID came through with the call, you will see this:
From GT1(12015551212)

Jenn:
Hello CoalMinerRetired,

Yes, the incoming calls do have caller IDs. I am sure because:

1. I have tested this with my other phones I own.
2. I have verified that they appear in the 'Status' > 'Call History' section.

Jenn

CoalMinerRetired:
So, you know your handset supports CWCID (Call Waiting Caller ID).  

That being the case, here are a few settings you can look at:
CallWaitingCallerIDEnable,  set to enabled
CallerIDDetectMethod,  set to default, assuming you are in the US or Canada
CallerIDMethod,  set to default, assuming you are in the US or Canada
CallerIDTrigger, set to default, After First Ring, assuming you are in the US or Canada.
You'll find a reference to these here, search for each one by the above names.

The last setting in the list only applies to the first (on-hook) caller ID, not the CWCID. But check in any case.

Jenn:
Yes, the equipment are call-waiting caller ID compaitble and I am in the U.S.

I have checked the settings you had referred to and they are all on default.

I have tried the different settings for 'CallerIDTrigger' and the only one that works is the default it had always been on; 'Show on First Ring'.

Again, here are the settings:

CallerIDMethod = FSK(Bell202)
CallerIDTrigger = After First Ring
CallerIDEnable = Enabled/Checked
CallWaitingCallerIDEnable = Enabled/Checked

Jenn

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