Trusted Callers fail to make new calls if they are calling from a phone

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willgrace:
I have set up the Google Voice service on my Obi100 and added a few Trusted Callers.

The Gmail type of Trusted Callers can reach the auto attendant and either press 1 to connect to my phone or press 2 to make new calls successfully.

The actual phone number type of Trusted Callers can also reach the auto attendant and press 1 to connect to my phone. However, if they press 2 to make new calls and the auto attendant says "connecting", there is no sound after it.

I am still a newbie and didn't touch any expert settings. Do I need to do any special configurations to make it work for the non-Gmail type of Trusted Callers?

I would greatly appreciate your help. Thanks a lot!

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