Phone rings but can't answer help

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lemthatsme:
Hi there i am having a problem setting up my 110, just wondering if you can help.

i have a free phoneline.ca account and ported my home phone over. my obi rings and rings but i cannot pick up the call. I can pick up on soft phone but not on home phone. port 5060 is open. Also I cannot dial out on that account. Google voice is fine.

can you guide me or point me in the right direction

thanks in advance

Lemthatsme

QBZappy:
lemthatsme,

Welcome.

1st thing to do is to disable the Sip ALG setting on your router to remove this a a possible reason for failure.

lemthatsme:
Thank you but when this is disabled on my router my softphone say disconnected and my SP1 wont register.

QBZappy:
lemthatsme,

What is your router brand name/model?
What SP slots are you using for FPL and GV?

QBZappy:
Minimal config to get it working with FPL:

ITSP Profile X->ProxyServer = voip.freephoneline.ca
ITSP Profile X->RegistrarServer = voip.freephoneline.ca

Voice Services->SPX Service->SIP Credentials->AuthUserName = 15145551234 (Whatever)
Voice Services->SPX Service->SIP Credentials->AuthPassword = Whatever

Make certain that are different for each SP (A or B)
Voice Services->SPX Service->X_ServProvProfile

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