Newbie questions regarding Obi110 setup ? Please help !
ianobi:
Did you check the "Match" box in Trusted Callers? The x. is not needed in the InboundCallRoute.
There should be nothing more to enable. If the Caller ID matches the rule, then it should go to aa.
While the call in progress, you could check in Call Status. It will show the exact Caller ID of your phone calling in. This is the number needed in the InboundCallRoute to match the aa rule.
By the way - best not use your real phone numbers here.
Suraj:
Yes now the caller ID is matched when i checked the call status and now getting the auto attendant menu but when i choose option 2 it asked me to enter the number but afterwards there is a message seems like a callcentric message that the number is incorrect, maybe something else. In conclusion, the option 2 is not working.
Just an idea whether this is possible or not: setup callcentric on both SP1 & SP2, when somebody called on SP1 the phone attached to the device ring and when somebody called in on SP2 then it gives the dialtone from Gateways and Trunk Groups (Voice Gateway1) something like this.
between thanks a lot for helping me out to fix this.
Suraj:
yeah now it's working perfectly when i dial callcentric on sp1 then option 1 continue to dial the sp1 and option 2 then **2<country code + phone number> dials out from sp2. i am setting this up for some elderly people and i think it will be more complicated for them to dail callcentric then option 2 then **2 phone number...etc.
this would be great if we can setup callcentric on both SP1 & SP2, when somebody called on SP1 the phone attached to the device ring and when somebody called in on SP2 then it gives the dialtone from Gateways and Trunk Groups (Voice Gateway1) something like this.
Thanks
ianobi:
It’s good to see your callers can now use your Obi Auto Attendant.
If most calls from the aa use SP2 (Rynga), then you can arrange for callers to simply dial the number after selecting Option 2, so they will not have to use the **2 code. To do this click on your Obi number in Obi Dashboard, then follow menu choices to Obi Expert Menu. Then do this to make this change:
Voice Service > Auto Attendant > PrimaryLine > SP2 Service.
To make this change you have to first uncheck both boxes to the right of the Value field, leave them unchecked, make the change to SP2 Service, click on submit at the bottom of the page, wait two minutes for the Obi to reboot.
If you make most of your calls from the phone attached to the Obi using SP2 (Rynga) then change as follows:
Physical Interfaces > Phone > Phone Port > PrimaryLine > SP2 Service.
Whichever service is set to PrimaryLine does not require the ** codes.
The other changes you mention could get quite complex involving “single-stage dialling”. You need to very comfortable with making complex changes to DigitMaps etc. Have a search on this forum and you will see what I mean!
Putting Rynga onto a voice gateway is probably possible, if Rynga allow making calls without registration. This would free up SP2 for another provider. However, you cannot use a voice gateway as a PrimaryLine, so callers would be back to using a ** code.
Suraj:
Thanks a lot. Now, i don't need to enter **2 after option 2. I also want to change the auto attendant message to my own language and when i choose option 2 as per Rynga i need to enter 00<country code+tel#), can i just ask Obihai to enter the 00 so that I only need to input <country code + tel number).
Another question, when after i choose option 2, is it possible to make a quick dial.
For example: quick dial 1002 to automatically dial <country code + tel #1> & 1003 to automatically dial <country code + tel #2>. so that people don't have to remember their number and so on. It should be done after i select option 2. Thanks a lot.
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