Setting voip phone in Canada

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Maple:
Hi everyone,

I wonder if some of you have experience in setting up a voip phone using oni110 in Canada. I bought my Obi110 through amazon.com yesterday. I connected it behind my router. While I tried to use the voip service provided by my internet provider (Acanac), I had problem with connecting the server. The info I got from Acanac for setting up my Voip phone are as follows:

Display name: xxxxxxxxx (my phone number with area code)
Username: xxxxxxxxx (my phone number with area code)
Password: yyyyyyy
Authorization user name: xxxxxxxxx (my phone number with area code)
Domain: voip8.acanac.com

When I used the setting above to setup a phone software (X-Lite 3.0), I could make and receive calls through my computer, suggesting the setting is working. However, when I input these setting into my obi110, the ata adapter keeps telling my it received no signal from the server. The way I setup the obi110 is as follows:

ITSP SIPProxyServer: voip8.acanac.com
ITSP SIPProxyServerPort: 5060
ITSP AuthUserName: xxxxxxxxx (my phone number with area code)
ITSP AuthPassword: yyyyyyy
ITSP URI:

Your help will be greatly appreciated.

ONCANADA:
Hello,

I having the same problem setting up my OBI202 with Acanac as well.

I would appreciate if someone could help us out.

Thanks

QBZappy:
Hi guys

Welcome to both,

This image shows the Acanac settings on another ATA. Looks like you might be able to get some ideas from this.
https://community.acanac.com/acanac/viewtopic.php?f=16&t=22311

hwittenb:
Without knowing anything specific about Acanac, the entries you posted look reasonable.  It could be some other setting giving you trouble.

Can you do an OBi echo test by dialing **9 222 222 222 ?

This uses the OBiTalk network and doesn't require anything except power and cabling and using the basic default settings but if it doesn't work it will tell you something basic is incorrect.

If you are still having problems, I would run a syslog to see if you are getting some error return from the proxy server, or are getting no return at all.  To do this you need to download and install a syslog server program on your computer, and make a couple of configuration settings.

An OBihai FAQ describes the process:

Step 1. Find your OBi's IP address. From phone handset attached to the OBi, press ***1. The OBi's IP address will be announced.

Step 2. Configure the OBi's parameters for where to send debug messages. Open the OBi's web page (http://OBi-IP-address) and navigate to System Management/Device Admin/Syslog. Fill-in the 'Server' parameter with x.y.w.z, and 'Port' parameter ppppp . if different than default (514). Note that ppppp must be in the range 1 - 65535.

Note: The Syslog LEVEL should be set to 7

Step 3. Enable logging of SIP Messages for SP1 (or SP2) From the OBi device web page Voice Services settings, go to the SP1 Service (or SP2 Service) settings. Change the 'X_SipDebugOption' parameter to 'Log All Messages.'

You can download a simple Windows pc program here:
http://www.obihai.com/docs/syslogd.zip

Note: If your OBi device is managed from within OBiTALK, you have the option of configuring the syslog parameters from the OBiTALK-based OBi Expert Configuration web pages.[/i]

I believe you have to reboot your adapter after making changes and of course if your configuration is managed from within OBiTALK you need to setup the syslog there and not set it up using your local OBi web page because your OBiTalk configuration will override any changes you make.

ONCANADA:
Thanks,
I just got it working for now.

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