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Author Topic: How to Record OBiPLUS Auto-Attendant Voice Prompts  (Read 37796 times)
OBiSupport
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« on: December 18, 2012, 04:27:43 pm »

How to Record OBiPLUS Auto-Attendant Voice Prompts:
Recorded prompts 1 – 20 can be recorded directly on the Master OBi using the voice attendant menu 0, options 1001# through 1020#.

To record an audio prompt / message do the following:
1.  Pick up the phone attached to a PHONE Port and dial * * * to invoke the local configuration menu.
2.  When the attendant answers, enter 0 followed by the corresponding user prompt option (1001#, …., or 1020#).

For example: Enter ***0 1001#

The IVR will announce the current recording value or nothing if none recorded for that user prompt.

Then you are given the following options:
- Press 1 to enter a new value (recording).
- Press 2 to set the default value (which is just an empty prompt and the old recorded value is erased).
- Press 0 to repeat.
- Press # to enter another configuration selection.

Note: After pressing 1 to record a new prompt, OBi says “Enter value followed by the # key”.
IMPORTANT: At that point, you need to press any digit (0-9, #, *) to start recording.  Then press # to end the recording.

Tip: Leave about a 1 second gap at the end of the recording to avoid an unintended cut-off.

Immediately after a new prompt is recorded, the OBi plays back the recorded audio and then presents the following options:
- Press 1 to save (This will save the recorded prompt the OBi devices in memory).
- Press 2 to re-enter (Note: Any previouly recorded message will be discarded).
- Press 3 to review the recorded message.
- Press # to cancel (The previoulsy recorded message will be discarded).
Repeat the above steps for each message / prompt you wish to record.
When you are done, you may hang up.
The OBi would start if you have made  changes to any recorded messages / prompts.
« Last Edit: April 23, 2013, 03:42:41 pm by ShermanObi » Logged
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