Obi 110 not ringing (but not for the reason you're probably thinking!)
QBZappy:
Saige,
Delete everything and retry using a name@gmail.com acct. Should fix all your problems.
Defintion of delete:
Reset to factory defaults
Delete OBitalk acct
Saige:
Thank you very much for this suggestion--an excellent one.
I have done a factory reset of the Obi, and although I could not figure out how to delete my ObiTalk account, I did create a new one. Then I set it up with the Google id "jim@gmail.com".
It didn't work. I can still call out, but calls into the account do not cause the Obi to ring the phone (and yes--the phone's ringer does indeed work!) :)
I still think that the problem is that the GV account has a different id (jim@gmail.com) than the Google Chat (jim@xyz.com). But I can find no way to reconcile this on Google. And it seems that ObiTalk has no way to deal with it either.
I would just delete the Google Voice account altogether and start a new one, but then I would lose my Google Voice phone number, and that would be very painful!
Any other ideas!?
QBZappy:
There is a delete device button if you click on the OBi icon. Before making any final conclusions delete the OBiTALK acct properly, and try again. Also delete the GChat under the GV gear settings as well, and remake that 1st phone call.
A clean install should work. I haven't seen anyone fail in the manner that you describe.
Saige:
Thanks, QBZappy,
I believe that I have done what you asked:
- In the ObiTalk web admin page, I found the Delete Device button. Clicked it, and removed the device from my account.
- In the Google Voice web page, I clicked the "gear" button, selected "Settings", "Phones", and then clicked the "Delete" button.
- I logged out of the GV account, logged back in, finding the GV has created a new Google Chat software appliance for me.
- I re-established my Obi device in my ObiTalk account setup page.
Phone still doesn't ring.
Does anybody else have the situation where the Google Voice e-mail address is actually different from the Google Chat ID? Does Obi work in that circumstance?
Thank you.
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