Incoming voip.ms calls not ringing
obi-support2:
The device thinks it's busy.
How about cut and paste that SP settings page here so we can have a look in more detail. Thank you.
Lavarock7:
I ran into "busy here" and while probably not the same problem, it may help.
My phone numbers are in 808 code (Hawaii) and Voip.Ms treats that as International (for billing). Thus I have to enable International calls and allow something like North America.
My reason for mentioning this is that I didn't think I had made any changes, but it appears I limited international calling, which at the time didn't make me think it would effect Hawaii (being part of the US since 1959. :-)
So, yes, it may be something like Do not disturb or call forwarding or something.
Try setting up a different sub account. If the problem disappears, then it is something with that one suabbount blocking it.
d_source:
So I'm at home now and could connect directly to the device admin instead of using the ObiTalk portal. I rechecked all the settings listed here and everything I went through with voip.ms. It was the DoNotDisturb. For some reason the ObiTalk showed it as NOT being enabled but the device settings showed it was enabled. I've unchecked it and it looks like everything is back to (cross my fingers) normal.
I assume that it was enabled using a star code on the phone (even though i don't know what the code is). Yesterday was the first time I've ever logged directly into the Obi admin so I know i didnt accidentally do it from there and today was the first time i've even learned how to make changes in expert mode on Obitalk.
Thank you all for your help. Gotta keep my 1yr old and 2yr old away from the phone :S
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