Obi 100 - failing to add a device (problem with Netis Router)
jak3676:
New Obi & Google Voice user here (but a long-time network engineer)
Error message I'm getting is "Failed to connect to your device. Please check your device's internet connection:"
I've checked multiple times - tried swapping ethernet cables and ethernet ports without any luck. When I do the **9-222-222-222 check, I get an echo back just fine, but when I do the **5 #### it just times out.
If it helps, my power light is solid green, the network light blinks very briefly every few seconds, the phone icon flashes steadily when I pick up the reciever. Seems like a connection issue between my Obi 100 and the internet - just not sure where the problem is.
I checked both my home router (Netis WF-2404D) and my DSL modem (Westel 6100G) and I've turned off both devices firewalls and port filters.
Maybe my ISP is filtering my traffic? Not sure what else I can try. Thoughts?
QBZappy:
jak3676,
Take the OBi to your office or a friend's house to do the **5 thingy. This is done only one time to introduce the ATA to the OBiTALK servers. Once you set it up you will hopefully never need to do it again.
giqcass:
You could try opening the suggested ports or put your OBI in DMZ.
http://www.obihai.com/FAQ.html#ports-to-keep-open-on-my-router
Re read you post. That is a curious problem. Can you manually add your OBi to the portal?
I personally decided to set mine up locally and I don't use OBI talk service. You might also try connecting your OBI directly to your router to perform the registration then try putting everything back to it's normal config.
jak3676:
"Take the OBi to your office or a friend's house" - I'll give that a try. May take a few days, everyone is on break this week.
"Can you manually add your OBi to the portal?" How do you do that? I didn't see that in any of the FAQ's.
While I'm thinking about it - I'll try plugging in the Obi directly to the modem and try swapping my new Netis router back to my old Cisco one. This is where I wish I still had a dumb hub lying around to watch the traffic on wireshark.
QBZappy:
jak3676,
A computer with 2 nics will give same results as a hub, using wireshark.
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