Two OBis Create One Problem
Stu-be:
I have an OBI 100 and I use GV with it as my home line. I have GV set so that when I "Press 1" the other person's call always comes through. Always works just fine. HOWEVER, I have one friend who also has an OBi 100 with a GV home-line set-up exactly like mine. When she calls and I "Press 1" it ignores my pressing and keeps requesting that I "Press 1". I can "Press 1" until I am blue in the face. Eventually, her calls always go into GV voicemail. This is the only situation where this is happening is where we are both using OBi set-ups. I sohould point out that I can call her without this happening? Some software glitch? On whose system? Ideas?
CoalMinerRetired:
I'd be more suspicious of her GV configuration then your OBI configuration.
You say " ... keeps requesting that I 'Press 1'." I take that to mean you are doing the GV forwarding to CC with CNAM that is discussed on here. Absent this setup a GV call directly into an OBI will have no voice prompts whatsoever about pressing 1, or anything else (reply back if you're unsure of this point).
Try this to eliminate your Obi device from the pciture: Have your friend call but you receive the call via the Gmail/GChat in a browser via the Gmail/Google Chat add-in. Observe if you see the same behavior.
Reply back and let us know what happens.
Stu-be:
Wow! You are exactly on the money in that I have CallCentric CNAM and she does not. (How did you know? I thought all GV gave you the "Press 1" for call and "Press 2" for VM after you requested it the very first time they called.) I will try your test and get back to with what happens.
CoalMinerRetired:
I knew you were forwarding GV calls to another phone number, because that is the only way to get the 'audio' Caller ID/Call Announce' to work for GV calls answered on an Obi.
I guessed CC because it's clearly the most popular way to do it, because it's discussed a lot on here.
> I thought all GV gave you the "Press 1" for call and "Press 2" for VM after you requested it the very first time they called.
Common misunderstanding that trips a lot of people new to this. I started a thread and went through a lengthy back and forth, even the experienced people on here were misunderstanding it (in hindsight mostly my fault 'cause I wasn't describing it correctly). Here's the thread if you're interested in the full back and forth, start at the linked message.
A few more details on how to troubleshoot: As mentioned, observe if it works via Google Chat in a browser, note that you will not get the voice prompts. Next try it by routing the GV call directly to your Obi, eliminating your CC forward number from the mix and do it with both X_SkipCallSreeening disabled and enabled. The results should eliminate one or more pieces from the process and get you pointed in the right direction.
Stu-be:
It seems like I may be faced with an all or nothing proposition. A couple of months ago, I had unchecked Google Chat as a line that GV ran through. Hence, I had GV ringing only through to my CallCentric CNAM phone number.
To make Google Chat work again, I re-checked Google Chat. GV is once again ringing through both my CallCentric CNAM number and Google Chat. Now, My friend gets through, immediately. I am no longer asked if I wish to Press 1 to accept or Press 2 to go to voicemail. That's fine, I don't mind with her. I am just wondering if I will still have the Press 1 or Press 2 feature when other people call --- especially with unrecognized numbers.
I guess only time will tell.
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