Hearing Caller’s voice issues!

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yamin:
I used the Obi110 and GV to cut off phone company about 9 months ago without much issue.

I am not knowledgeable with computers, but good with figuring issues. However, I have no understanding of code and setup around VoIP.

We can call out and receive calls.

However, the issue is when we receive a call and we answer it there is a long period 10-15 second we can’t hear the caller. 90% of the time we can then have a normal conversation without any issue. However, rest of the time the call drops. When we call out we never have this issue.
 
I am not sure if the issue is Obi110 or GV?

I tried to log into Obi110 via the local ip. However, would not accept my default use rid/password.

I appreciate everyone in advance for advice and suggestions.

Thank you.

zapattack:
You may have a router configuration issue. Please post the name and model number.
You may also open a trouble report with OBi, as this is not an uncommon problem and they may have a quick response. Are you configuring via the web or the OBi portal, or both?

yamin:
Thank you for your respond.

The router is 2WIRE, 3600HGV and my internet connection is via the AT&T uverse. 
I only have access to the OBi110 via the OBi portal!

It does not allow me to login via the unit ip & webpage (wrong user id and/password).

Felix:
People were reporting similar problem: http://www.obitalk.com/forum/index.php?topic=3438.0 I know I had it, but then it went away.

You specify device password on the portal: Device Configuration => Webpage Admin Password

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