outbound Caller ID not working (comes up private number)
amenic:
Hey guys - I'm relatively new to this whole Obi100 + VOIP config scene but by no means new to dealing with computer tech.
I decided to pair up my Obi100 with flowroute.com and purchased a DID through them as well as E911 service.
The problem is that when I make outbound calls they are coming up as 'private number' instead of displaying the DID I purchased. I put in a ticket with flowroute and they are telling me that if I'm not sending the Caller ID info to them E911 won't work (currently I get some odd beeps when I attempt to dial 911).
I've done everything I need to do on their end to active the E911 with the DID so does anyone have any ideas on what I need to do on the Obi100 config side to make it transmit the CallerID info to the SIP provider?
P.S. I've also searched this forum but I'm coming up empty handed in terms of other users using this combo seems like I picked an unpopular SIP carrier so maybe I should switch?
Just want to make sure this isn't a configuration issue before I go shopping as well.
Thanks!
QBZappy:
amenic,
Welcome.
If you have looked on their web site and don't see any settings to supply a CID, then you might have a go at the following settings: (may not work)
Voice Services
SPX Service-> CallerIDName = Whatever
ITSP Profile X
General
SIP-> X_SpoofCallerID = Enabled
amenic:
Quote from: QBZappy on January 02, 2013, 06:29:44 pm
amenic,
Welcome.
If you have looked on their web site and don't see any settings to supply a CID, then you might have a go at the following settings: (may not work)
Voice Services
SPX Service-> CallerIDName = Whatever
ITSP Profile X
General
SIP-> X_SpoofCallerID = Enabled
TYVM! I had been playing with the CallerIDname setting and found that it won't save it no matter what I set it to (i've tried names and numbers even something simple like 'test' (no quotes)) and it just clears the field and rechecks the box to default. This is after 'submit'ing the form and rebooting the device.
It did take the X_SpoofCallerID enable flag though.
Thanks for the quick reply!
QBZappy:
amenic,
It is not clear how you are configuring the OBi. Am I correct in assuming that you are configuring the OBi using the OBiTALK portal? If so, you need to remove the two check marks to the right. (2 columns on the right). If you are using the unit web page to configure, then you may need to read this to figure out why your changes are not sticking:
Managing Your OBi Device Configuration: OBiTALK or OBi Web Page but NOT Both
http://www.obitalk.com/forum/index.php?topic=61.0
amenic:
Thanks! reading up now I didn't understand that you could do the same level of config from both places so I'll move to just using the public portal and try again.
Navigation
[0] Message Index
[#] Next page