Newbie Setup Help OBI202
vich:
Your not heckling me so no worries there.
I have a 4 port analog line. I've set up 4 SP1-SP4 GVoice numbers.
I would like to be on direct SP1 to Line 1, SP2 to Line2, SP3 to Line 3, etc.
Then if I am on line 1 I can put someone on hold and pickup and dial out on line 2
at the same time someone else could be on line 3 and put a customer on hold and call out on line 4, with an additional phone of course.
I hope I am not frustrating you. Not sure how else to explain.
Thanks for your continued interest in helping
Felix:
Quote from: vich on January 09, 2013, 04:22:01 pm
I have a 4 port analog line. I've set up 4 SP1-SP4 GVoice numbers.
I would like to be on direct SP1 to Line 1, SP2 to Line2, SP3 to Line 3, etc.
Then if I am on line SP1 I can put someone on hold and pickup and dial out on line SP2
at the same time someone else could be on line SP3 and put a customer on hold and call out on line SP4, with an additional phone of course.
OK, I struck out information that is irrelevant. You describe two people having simultaneous conversations; hence, you need two handsets (two phones, or two-line phone with two stations - doesn't matter). Everything else you can do "out of the box".
You don't need additional phone to put a person on hold and call out through a different provider. If you are on a call over SP1 (service provider 1), you can put a person on hold and make an outgoing call on another provider (any of the 3 other providers that you set up). You also can have 3-way calling when the second call is an outbound call. To quote admin guide:
Quote
On the first Hook-Flash during an active call the OBi can make a second outbound call.
On the second Hook-Flash, the first call and the second outbound call are placed in a conference.
To remove the second conferenced party, invoke a third Hook-Flash.
If you are on a call over SP1, and there is another incoming call - another person can pick up second phone, and have that conversation (or you can use "call waiting" feature of your phone and switch between caller 1 and caller 2). You don't need 4 phones (or 4-line phone) in order to have conversation with 4 people - one person can't have two simultaneous conversations, anyway.
So, as long you expect one or two people on your side, and one to four people on the other side - OBi202 has all the capabilities you need.
By the way, GV allows two calls; so if you have a conversation on SP1, and you put that person on hold and want to make an outgoing call over SP1 as well (maybe to show specific Caller ID) - you can probably do that as well, although I've never tried it.
Ostracus:
IP phones are good for simplifying the complexity of having multiple lines. ;)
Felix:
Quote from: Ostracus on January 09, 2013, 07:57:59 pm
IP phones are good for simplifying the complexity of having multiple lines. ;)
Absolutely true; but a single IP phone doesn't allow two people having simultaneous conversation. Of course there are IP phones with additional handsets, that would serve the same purpose.
vich:
Wow I can't believe how complicated I've made this. Let me change the scenario
If I have 4 SP voice with GVoice. Can I get all 4 lines to display on one phone.
I think I have confused this because I am trying to use like a business phone. I am NOT looking to have something like
SP1 - My Cell Number
SP2 - My Work Number
SP3 - my Home number
I have it set up more like a business with busy roll over where
SP1 is the number I advertise for my business. If I or someone else is on SP1 (ie. busy) and a call come in it rolls over to SP2, SP2 rolls to 3 and SP3 to 4 and SP4 to voicemail (if the lines are busy). (I have turned off call waiting for each line to accomplish this.)
SO if I were to put 3 SIPphones on the LAN side could each display alll 4 lines.
AND can I make my 4 line analog phone show all 4 lines through Phone port1 and phone port 2 on the OBITALK202.
Does that make a simpler analogy?
Sorry it seems complicated I, I DO appreaciate everyones persistence in helping me.
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