First Time User
huffman:
I received an OBi 110 for Christmas. It was purchased from Amazon.
I have watched the setup tutorial movie and followed the setup directions:
Connections from OBI device:
1. Power Cord is connected to a 110 power source.
2. Phone cord from OBI device to a touch tone phone.
3. Ethernet cord from OBI device to Router Switch Box which comes from my NetGear Router.
I have made a call from Gmail to a landline number and connected without any problem.
I have obtained a Google Voice phone number.
At this point I think I have all tools needed to setup the OBI device and make and receive phone calls.
Here is the issue:
After connecting all the hardware as stated above, the OBI device has four places for lights. From left to right, the first and third lights are steady. The second light flickers occassionally. The fourth light does not come on.
When I then dial **9-222-222-222 I get a busy signal. I don't believe this is correct. What should I hear?
Until I get this resolved, I am stuck.
I would appreciate any help I can get. Thank you.
ianobi:
The lights look ok. The fourth light only comes on if you connect a PSTN line to the OBi110. You do not need this for the OBi110 to work.
Dialling **9 222 222 222 should get you to a male voice explaining how the echo test works.
If you log in at obitalk.com can you see your OBi Dashboard? If so, then what status does it show for your device - green or orange?
Have you registered your device using the **5 method? Have you added your device from the OBi Dashboard menu "Add Device"?
huffman:
I suspect my router is blocking the port(s) I need to connect the OBI device.
Do you have any idea what port(s) need to be open so the OBI can connect to the Echo server?
I have NOT registered my OBI and don't know what the **5 method is.
On the OBi Dashboard there is NO device listed.
huffman:
BTW for your information. I tried to send a support request to OBI and it times out before the request is sent. This seems to be very popular with OBI. I have called their support line before and they really DO NOT like answering any questions about their products.
CoalMinerRetired:
Quote from: huffman on January 08, 2013, 02:19:36 pm
I suspect my router is blocking the port(s) I need to connect the OBI device.
You can temporarily try connecting the Obi directly into a cable modem, in place of your router. That will eliminate the router and any blocked ports from the troubleshooting path.
Quote from: huffman on January 08, 2013, 02:26:20 pm
BTW for your information. I tried to send a support request to OBI and it times out before the request is sent. This seems to be very popular with OBI. I have called their support line before and they really DO NOT like answering any questions about their products.
Based on my own experience, I have to disagree. They are pretty prompt to follow up.
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