Outbound calls- no ring tone when dialed

[PT88]

Hello
I am wondering if someone could provide help.

Currently

Line =bell copper line used for local and 911 service
Sp1-north America longdistance
Sp2-international calls via VoIP.ms


Line, and sp1 -dials out immediately followed by a ring tone (to let you know that the call is being made)...then someone picks up


When dialing out via sp3, I dial, there is only silence until someone picks up.

I am wondering if there s a setting that will allow the ring tone after I call the outbound international call.

Thnx

[MurrayB]

You say you are dialing out over SP3. Do you mean SP2?

[zapattack]

What happens when you dial your Bell or another local number?

[PT88]

Sorry. Been out of town.  Yes.  I meant to write sp2 which is the voip.ms line.  When dialing out via pstn line, it rings immediately.