Severe Echo on incoming calls
PCLarry:
Thank you Coalminer and Lavarock for your feedback.
I will attempt the modifications you suggested later today, and give you feedback.
Have a good weekend.
PCLarry:
Feedback:
a. I tried the **9 222 number and the echo test passed fine, but remember, my echo(feedback) problem only occurs on INCOMING calls, therefore this test may not flush out the problem.
b. I ran the speed test you recommended, and it passed with flying colors (actually, just one color - green).
c. Connected the OBi110 to our modem, to eliminate our local network, with same results.
d. Had already swapped phones connected to the OBi110.
I am beginning to suspect we may have a defective OBi110, but all outgoing calls seem to work very well, with excellent quality, so I'm still leaning toward some setting that needs tweeked for inbound calls.
Thanks again, you guys, for taking the time to assist.
Rick:
Have you looked at how the inbound calls are coming in?
For example, are they all made by cell phones? Or all by one cell phone? Or all by one carrier? Or all international? Do they have anything in common?
Another thing to look at is whether you have any other phones plugged into the system, i.e. if the OBi is plugged into the wall and then you plug phones into the wall jacks. If the wall jacks are never touched, this is irrelevant.
I would also look at other electronic devices located near the OBi or the phone, to see if it's possible they are generating interference, i.e. like a big A/C adapter plugged in near by.
Otherwise, I'm out of ideas.
CoalMinerRetired:
To add to what Rick said, is this on all INCOMING calls, or only certain calls?
A big FYI, almost universally you'll get lots of echo if the person on the other end is on a speaker phone (in an office, in a car, etc.), whether you initiate the call or the other party initiates the call.
PCLarry:
Thank you Rick and Coalminer for your suggestions.
Rick and Coalminer, as I said earlier, this problem occurs with ALL incoming calls regardless of the source (cell, landline, ect.).
There is no connectivity issue with the rj11 jacks or devices. Please remember that there is NO PROBLEM with any outbound calls.
The phone that is currently connected to the OBi110 is a cordless 900MHz phone, and it is located within a couple feet of the device.
I will move it, or exchange it with another phone (again) to test your theory of interference.
However, if it does interfere with incoming calls, why wouldn't it interfere with outgoing calls?
Will provide feedback after I move/replace the phone.
Thanks again for the suggestions. Seems like we have to think outside of the box on this one.
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