Obi mysteriously goes into "there is no service available" mode
QBZappy:
Yes I mean a factory reset. A factory reset is generally a measure of last resort because it involves some effort in setting up the config from scratch.
System Management
Network Settings
Auto Provisioning
Device Admin
Device Update ->Backup Configuration (This file can be read using MS excel)
Before doing a factory reset you should make certain that you have the lastest firmware installed. Some users say that a firmware update fixes things.
Quote from: BillDoe on February 01, 2013, 06:48:47 am
This is a constant source of frustration, as my device has once again decided to randomly and repeatedly go offline for no apparent reason.
Do you mean offline in the OBiTALK portal? If that is what you mean, that portal is an unrealiable mechanism to verify if the OBi unit is active. I have seen my units offline in the portal many times, however my units are functional using the sip and GV services. It may mean that the OBiTALK service is down (not sure about that).
BillDoe:
Quote from: QBZappy on February 01, 2013, 09:45:58 am
Yes I mean a factory reset. A factory reset is generally a measure of last resort because it involves some effort in setting up the config from scratch.
System Management
Network Settings
Auto Provisioning
Device Admin
Device Update ->Backup Configuration (This file can be read using MS excel)
Before doing a factory reset you should make certain that you have the lastest firmware installed. Some users say that a firmware update fixes things.
Quote from: BillDoe on February 01, 2013, 06:48:47 am
This is a constant source of frustration, as my device has once again decided to randomly and repeatedly go offline for no apparent reason.
Do you mean offline in the OBiTALK portal? If that is what you mean, that portal is an unrealiable mechanism to verify if the OBi unit is active. I have seen my units offline in the portal many times, however my units are functional using the sip and GV services. It may mean that the OBiTALK service is down (not sure about that).
Offline as in all three of these things occur:
1. The internet light on the device flashes very rapidly, not like during normal operation
2. The icon in the Obitalk portal turns brown
3. I get the "no service available" recording when attempting a call
QBZappy:
Quote from: BillDoe on February 01, 2013, 11:27:25 am
Offline as in all three of these things occur:
1. The internet light on the device flashes very rapidly, not like during normal operation
This means the unit is likely at fault. Until this is resolved the unit will not function. When the OBi202 first came out, I had what I suspected close calls to bricking the unit. The following instructions is a tested way to properly reset the unit to factory defaults if that is what you intend to do.
How to properly factory reset:
http://www.obitalk.com/forum/index.php?topic=3252.msg26406#msg26406
NateMorriss:
Quote from: QBZappy on January 30, 2013, 01:52:01 pm
You couldn't be the only one having this problem.
I'm having very similar problems. The device needs to be reset multiple times a day, LED blinks fast, no service; very frustrating. I would say it was the last firmware update but I was having trouble before, it just got even worse after the update....
NATE
BillDoe:
Well Obi has formally given up on my issue - their last email suggested I use another router....I have a brand new Cisco E4200!!
All my other connected devices work perfectly....sure, it must be the router.
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