Obi mysteriously goes into "there is no service available" mode
CheapPhone:
I do have other devices connected to the LTE network. Yes, you may think its not reliable. But I have made numerous experiments, including having my laptop also connected. Laptop internet works, Obi does not connect to Google Voice (but does show solid green on the network side... and on the web it shows as connected). Both phone lines are not connected.
It happens in front of me just now... all of a sudden, the two green solid lines of the two phone connections came up. It will work like that and then will again disappear.
Internet should no be thought of always perfect. There are ways to retry sends, retry connections etc. If this is a design default its a problem. If this can be fixed with a firmware patch, I.e. to enable reconnects to the internet in set intervals, then maybe this can solve it.
But, I can tell you I have manually tried to resent the box (disconnected power and waiting for device to reboot), and no help. It wont connect to Google Voice though it does show connection to the internet.
Maybe my Obi202 is faulty. I bought it through Amazon and already sent a request to replace both the ObiWIFI adapter and the Ovi202 device (my 30 day money back/exchange ends on Feb 1st, so I cannot risk and wait any longer... ).
I should get the new device end of the week. I hope this will help.
By the way, this did NOT do it before! It was OK and all worked fine!!!
I.e. same 4G LTE network and all, same Ovi202/WIFI connecting through the Mobile Hotspot. Was leaving it all night, no problem. In the morning all worked fine....
So this started happening just around the security issue with the Voicemail Google took action to make changes for (including that now we need use pin code to access the google voicemail and we can no longer know if new voicemail is available through my cordless phone - shuttered dial tone / etc).
So there were changes that made my device not working as before.....
Thanks!
Cheap
BillDoe:
My 110 has been working for the past 48 hours so I thought I'd compile the suggestions I got from Obi Support and each of you can try what you wish from them:
Make sure that you see power LED shows solid green. Verify that Ethernet cable is securely connected, and you are seeing link light on your router's port where OBi connects to. Try a different Ethernet cable. Reboot your router as well.
Call **9 222 222 222 to reach the echo test. This needs to work first.
If the call above doesn’t work, put your OBi in the DMZ setting in your router’s configuration. (I found this for my Cisco/Linksys router under Security settings). Under destination address, select MAC address and enter your OBi’s MAC address (listed on the bottom of the OBi device).
Also, if OBi is connected to a 100Mbit port, force it to use 100Mbit Full duplex:
1. Dial *** 0
2. Enter option 27 and press #
3. Press 1 to set a new value
4. Enter a value of 1 and press #
5. Press 1 to confirm/save
6. Hang up
Login to your OBi’s local webpage. Go to -> System Management -> Network Settings. For parameter “DNSServer1”, put the value = 4.2.2.2. (I have an orange "!" symbol next to the box but Obi says this is OK and normal). Click Submit.
Reboot your router so setting is remembered[/list][/list]
darinf:
Thanks for the tips BillDoe, but I had already done all of that except I had "DNS Server 1" set to 4.2.2.1 and "DNS Server 2" set to 4.2.2.2.
(BTW, even with all the settings above, I am still getting disconnected a few times per day.)
Should I switch the DNS Server values? Or should I make it so both DNS Servers are 4.2.2.2?
darinf:
Well, I switched the DNS Server settings so 1 was set to 4.2.2.2 and 2 was set to 4.2.2.1.
I was just on a phone call and the OBI110 disconnected on me mid call. Bummer.
I guess I can try setting both to 4.2.2.2 and see if that makes any difference.
BillDoe:
Mine is set at 4.2.2.2 for DNS1 and 8.8.8.8 for DNS2.
The other thing I changed was I assigned the Obi device as "high priority" in my router settings if you have that option.
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