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giqcass:
What are the lights on your Obi doing?
An amber light means your OBi device is not able to reach the OBi server.
A green light means the OBi is communicating with OBi server.
If you are getting a red flashing light on your Obi try the following procedure.
Do a factory reset.
1. With a paper clip (or similar) depress the reset pin located at the bottom of the OBi.
2. While keeping the reset pin depressed, plug-in the power cord.
First, the Power LED will turn red, then become sold green.
Keep depressing the reset pin while this is occurring.
3. After 10 seconds, the Power LED will start to flash green (slowly).
You may now release the reset pin.
4. Within 5 seconds, the Power led will start to flash green rapidly for about 3 seconds.
5. Next the Power LED will change to red briefly indicating the OBi is now rebooting.
The factory reset is now complete.
giqcass:
Try to find your OBi's IP address. From phone handset attached to the OBi, press ***1. The OBi's IP address will be announced. See if you can connect to it by typing it into your browser.
ineedhelp:
Thanks for the all reply guys. The light is blinking green. I tried reset the device and it is still not working. My router does recognize the OBI and got its IP address. But when i called ***1 it saids IP address not available. Help!!
giqcass:
You say that the router recognized the OBi and gave it an IP address. I assume you got that info by logging into the router. From your computer try typing in the Address the router says it gave to the OBi. The Power light blinking green suggest the OBi does not have an ip address just as the message said.
This is what the FAQ says.
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Power cycle your router and verify the Ethernet cable is securely connected, and you are seeing a link light on the router port where your OBi connects to.
Once your OBi has link, it will restart.
After restart, the power LED will show solid green. Please try your call again.
Put the IP address of the Obi into the DMZ to see if that helps or set up port forwarding.
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What ports should I keep open on my router/firewall?
In order for your OBi to be able to send packets w/o interruption, please configure your router as follows:
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
giqcass:
You can set the IP address of the OBi manually if all else fails. This is kind of an advanced technique if you don't know what you are doing.
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How do I configure a static IP address?
1. Disable DHCP, dial ***3, dial 1, dial 0#, dial 1 to save.
2. To enter IP address, dial *** 4, dial 1, dial IP address & #, dial 1 to save.
IP Address 192.168.1.120 would be entered as: 192*168*1*120#
3. To enter subnet mask, dial *** 0, dial 23#
4. To enter default gateway, dial *** 0, dial 22#
5. To enter a DNS Server, dial *** 0, dial 24#
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