Anveo 911 promotion
GPz1100:
^^I bypassed obitalk entirely when setting up 911 with callcentric. There's several threads on here about setting up dialplan rules and routing. In your case, probably easiest to just test it.
Looking at anveo's faq, it looks like they offer a test code - 933 - to determine if 911 is working correctly.
https://www.anveo.com/faq.asp?code=faq_e911#e911.test
Dialing 933 with callcentric read out the proper address but I wanted to be fully sure. I contacted our local dispatch's non emergency number to inquire how to fully test the service. They advised actually placing a 911 call. I did so, reached the same center and even the same operator. She read back the correct address and confirmed the call back number.
LAZARUS:
Quote from: GPz1100 on October 25, 2017, 11:59:29 am
^^I bypassed obitalk entirely when setting up 911 with callcentric. There's several threads on here about setting up dialplan rules and routing. In your case, probably easiest to just test it.
Looking at anveo's faq, it looks like they offer a test code - 933 - to determine if 911 is working correctly.
https://www.anveo.com/faq.asp?code=faq_e911#e911.test
Dialing 933 with callcentric read out the proper address but I wanted to be fully sure. I contacted our local dispatch's non emergency number to inquire how to fully test the service. They advised actually placing a 911 call. I did so, reached the same center and even the same operator. She read back the correct address and confirmed the call back number.
I have set up Aveo E911 utilizing my Google Voice phone number, all incoming and outgoing calls are functioning property. I called the non emergency dispatch number to verify and they had me call 911 to test my information. When 911 picked up I let them know it was not an emergency and I needed to verify my info for a new VoIP set up. My address was coming back correctly however the call back number was an unknown number to me. Does anyone know how to correct this so that if a real emergency takes place, I call 911 and get disconnected, they will know my correct number (Google Voice number) to call back?
Thanks for any help here.
SteveInWA:
Quote from: LAZARUS on November 20, 2017, 11:24:15 pm
Quote from: GPz1100 on October 25, 2017, 11:59:29 am
^^I bypassed obitalk entirely when setting up 911 with callcentric. There's several threads on here about setting up dialplan rules and routing. In your case, probably easiest to just test it.
Looking at anveo's faq, it looks like they offer a test code - 933 - to determine if 911 is working correctly.
https://www.anveo.com/faq.asp?code=faq_e911#e911.test
Dialing 933 with callcentric read out the proper address but I wanted to be fully sure. I contacted our local dispatch's non emergency number to inquire how to fully test the service. They advised actually placing a 911 call. I did so, reached the same center and even the same operator. She read back the correct address and confirmed the call back number.
I have set up Aveo E911 utilizing my Google Voice phone number, all incoming and outgoing calls are functioning property. I called the non emergency dispatch number to verify and they had me call 911 to test my information. When 911 picked up I let them know it was not an emergency and I needed to verify my info for a new VoIP set up. My address was coming back correctly however the call back number was an unknown number to me. Does anyone know how to correct this so that if a real emergency takes place, I call 911 and get disconnected, they will know my correct number (Google Voice number) to call back?
Thanks for any help here.
This is working by design. The VoIP service provider intentionally assigns a telephone number when you make 911 calls. The number is mapped to your SIP registration for 911 service. This is because VoIP service customers can have outbound service, just for 911, without having an inbound telephone number. Sending this phone number enables them to call you back if the call is disconnected. You can test it yourself by calling the number read out by the 933 test. It should ring your OBi-attached phone.
LAZARUS:
Quote from: SteveInWA on November 20, 2017, 11:56:51 pm
Quote from: LAZARUS on November 20, 2017, 11:24:15 pm
Quote from: GPz1100 on October 25, 2017, 11:59:29 am
^^I bypassed obitalk entirely when setting up 911 with callcentric. There's several threads on here about setting up dialplan rules and routing. In your case, probably easiest to just test it.
Looking at anveo's faq, it looks like they offer a test code - 933 - to determine if 911 is working correctly.
https://www.anveo.com/faq.asp?code=faq_e911#e911.test
Dialing 933 with callcentric read out the proper address but I wanted to be fully sure. I contacted our local dispatch's non emergency number to inquire how to fully test the service. They advised actually placing a 911 call. I did so, reached the same center and even the same operator. She read back the correct address and confirmed the call back number.
I have set up Aveo E911 utilizing my Google Voice phone number, all incoming and outgoing calls are functioning property. I called the non emergency dispatch number to verify and they had me call 911 to test my information. When 911 picked up I let them know it was not an emergency and I needed to verify my info for a new VoIP set up. My address was coming back correctly however the call back number was an unknown number to me. Does anyone know how to correct this so that if a real emergency takes place, I call 911 and get disconnected, they will know my correct number (Google Voice number) to call back?
Thanks for any help here.
This is working by design. The VoIP service provider intentionally assigns a telephone number when you make 911 calls. The number is mapped to your SIP registration for 911 service. This is because VoIP service customers can have outbound service, just for 911, without having an inbound telephone number. Sending this phone number enables them to call you back if the call is disconnected. You can test it yourself by calling the number read out by the 933 test. It should ring your OBi-attached phone.
Thank you for the reply SteveInWA. Two more questions I hope you can help me with:
1. When I call 933 it does not list any call back phone numbers, but it does correctly read me my address and does verify that audio is functioning so the 911 dispatcher can hear me. Is there a way to correct this so it does read me back the phone number? I can then call it to verify it will ring on my OBiTalk/Google Voice set up as though a 911 operator is trying to call me back?
2. I called 911 and they called the number back that was displayed when I called, it did not ring on my OBiTalk/Goggle Voice line set up. Is there anything that I can do to correct this? From these 2 problems I have identified that if a real 911 call took place from my OBitalk/Google Voice set up and the call was dropped, 911 would have my address but would NOT have a call back number that they could reach me at.
Thanks again for help on this.
SteveInWA:
My post described how it works for Callcentric's E911 service provider. I'm a little surprised that Anveo didn't work the same way, as there aren't many E911 SPs and you'd think they would follow the same standard.
You'll need to work with Anveo to understand what's going on. It's not something specific to the OBi.
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