Community-edited documentation
Lavarock7:
I resell hosting and thought about this. I do not have time to run a forum, but would be happy to supply hosting for the forums at my expense. If someone wants to spearhead this, they can contact me for further exploration.
Rick:
I agree with the point that OBi seems headed in the direction of utilizing service providers and selling direct to consumers isn't what they are setup for - never were.
I'd also point out that if the number of questions posted by newbies on the forum is indicative of their selling volume, they won't be around for long. Whether 1% or 5% of users find this forum and ask questions, that's not enough volume to sustain a firm.
One has to remember that this is a company founded by engineers that have previously worked at highly successful companies. As such, they know the value and need of high quality documentation, and they should know that good documentation is not written by engineers. Yet they chose to write some of the worst documentation I've ever seen. That tells you a lot.
I like the device, it's useful for my limited purpose (removing a landline, saving $350+ a year). But it's not ready for mass selling, that will take service providers with support staff and call centers, and great, simple, documentation.
carl:
Quote from: Rick on January 31, 2013, 04:54:23 am
I'd also point out that if the number of questions posted by newbies on the forum is indicative of their selling volume, they won't be around for long. Whether 1% or 5% of users find this forum and ask questions, that's not enough volume to sustain a firm.
An interesting observation but possibly too pessimistic. I have the impression that the overwhelming majority of people who purchase Obi use it strictly for Google Voice.To set up an obi for GV is so straightforward simple and without problems that they do not need a forum. the problems start with SIP providers especially with those not preconfigured on Obi or when people want to get more than just the basic .
Yeah, a Wikipedia style documentation would be a great thing.
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