I NEED HELP PLEASE. I'VE TRIED EVERYTHING ON THIS FORUM FOR 911 DIRECT CALLING.
Rick:
Azrobert:
You are correct, the problem that she had is when she set things up last May 911 was going out to her PSTN, i.e. landline. That's why it worked.
Then, she likely got rid of her landline. That's why it stopped working.
Now, she only has Google Voice, and therefore has to call the dispatch line via Google Voice. But she answers "Yes" to the PSTN question, not understanding that PSTN means "Public Switched Telephone Network", i.e. the phone company, with which she no longer has a line.
And, I fear, she doesn't understand that by using Google Voice to call the dispatch number, which see says she needs because of her kids, the dispatcher will have no idea where she lives unless the kids or whoever else dials the phone can supply complete address including city.
Unfortunately, people get things like OBi's without understanding the nuances, which is why I go back to what I've said all along - the OBi is NOT a device that people should get unless they are technically savvy. This is a perfect example - they get an OBi 110, are happy with GV, cancel the landline, and don't realize they then eliminated the ability to dial 911.
I'm concerned that she never answered the questions that ianobi posed to understand what's setup on SP1 and SP2.
I do hope you and her can resolve this - having 911 service in any form is of course very important - but I'm afraid this will result in her head exploding.
Rick:
NO SERVICE CONFIGURED is because you are dialing out on SP1 and you haven't set it up with a provider, like Google Voice.
azrobert:
1st check if the changes I suggested are still set.
If they are correct then remove the 2nd test for 911.
Now Phone OutboundCallRoute should look like this:
{(<911:1815123456>):sp1},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
This will not correct the problem. It's for diagnostics.
I think you now should get "No Call Route Available".
azrobert:
Are you rebooting the OBi110 after you make changes?
azrobert:
Quote
And, I fear, she doesn't understand that by using Google Voice to call the dispatch number, which see says she needs because of her kids, the dispatcher will have no idea where she lives unless the kids or whoever else dials the phone can supply complete address including city.
Angie,
Rick is absolutely correct. Is this what you really want?
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