I NEED HELP PLEASE. I'VE TRIED EVERYTHING ON THIS FORUM FOR 911 DIRECT CALLING.
Bolt:
What makes you so sure that callcentric was the problem with the no service configured error? I don't think they are to blame for your paid service not working.
staceyeileen:
Quote from: AngieA on January 30, 2013, 01:14:28 pm
Did anybody see my original post that spoke about the fact that for 8 months of paying for and thinking callcentric had my back, and didn't,..... well, at least now I know that when I call 911, I'm not going to get a damn recording telling me there is no service.:o
I must have missed that post. How exactly is it Callcentric's fault that you had the Obi misconfigured?
AngieA:
I must have missed that post. How exactly is it Callcentric's fault that you had the Obi misconfigured?
You missed two posts then, because I didn't mis-configure anything. Callcentric was set up, I tested it with 911 and everything was fine, so I thought, until a couple days ago (8 months later) when I tried to call 911. According to callcentric my obi device fell off of their radar probably a week after I signed up with them, yet they continued to collect monthly fees. I've had Google voice since day one, never had a pots line, therefore I had no reason to make any configuration changes since I set this up 8 months ago.
I don't know about you, but when I pay for a service, I expect it to work especially in a matter as serious as 911 service. And, when it stops working for what ever reason, I expect for the company providing me service to alert me.
Now, I didn't come here for anything other than help with how to put the code in correctly, so that I could program my device to call an 11 digit number. That's it, that's all, it works now, so why am I having to defend my experience with callcentric? If you like callcentric then bully for you, I don't.
CoalMinerRetired:
CallCentric is not, nor is any other paid VoIP provider commonly used, going to pro actively alert you that your OBI device (or any other ATA device) is not registered.
In that way it's like a cable television subscription, you sign up and pay for the service, but it's up to you to turn on the TV and tune in to the various channels.
CallCentric does have a status indicator on their 'dashboard' page when you login to your account on their website. It will show "your phone is registered" or "... not registered..." Like wise you can look in the Obi 'System Status' pages. Based on what you are saying here, and short of actually testing a 911 call, these are the only ways of 'observing' if your CallCentric, and hence your 911 service, is live and active.
AngieA:
Yep, that's a great gig if you can get it. Charge people for a service, don't tell the customer they you are not responsible for making sure it does what you're paying for it to do, and that you don't monitor a damn thing, and hope, and in fact count on the fact that the average person doesn't know any better, because it's complicated stuff we're talking about here, so you can sit back and rake in the dough.
They sure know how to monitor whether or not your balance is low. You mean to tell me they can't monitor unregistered devices. Sure they can, but why would they if people accept and are OK with the fact that they don't.
I'll take my chances with my current set up.
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