I NEED HELP PLEASE. I'VE TRIED EVERYTHING ON THIS FORUM FOR 911 DIRECT CALLING.
RFord:
I think this post clearly demonstrates why some individuals with little or no knowledge shouldn't be messing with VOIP or a OBi ATA. The worst part is when they have a bad attitude to begin with. Obviously, the OP doesn't even know what a PSTN line is and had her device setup to use the PSTN Line as his/her Primary line. To top it off, the expectation that a VOIP provider should alert her that e911 is not functional for whatever reason is just plain comical. You DO NOT need to be registered to Callcentric's Server in order to make e911 calls, since a user could setup Callcentric on one of the Gateway Accounts and use this setup for e911 calls. It has been mentioned repeatedly, that users should check their e911 system at least once per month, yet many still do not heed that advice. The same is true of one's Alarm System.
It is rather interesting that the claim was the need to have a reliable e911 calling ability, yet now chose to accept the risk associated with calling a non-911 number, which in my experience, is a total joke. In my jurisdiction, I don't think anyone answers that number after certain hours and often times, the calls goes to voice mail even during normal working hours! I suspect that in this case, cost avoidance (although small) is at the crux of this issue. Anveo e911 cost only $0.80 per month and with the help of Forum Members (althogh might not be necessary) can be easily set up to provide the reliability required, while mothly test would ensure that the set up is working properly.
There was a period when Callcentric had some issues and I'm not sure this was the time period the OP was experiencing problems with e911. There is a thread on this site, which outlines a process which allows a "Roo-Over -e911" setup, where if the primary is some how unavailable, then the secondary or third provider would be automatically used. Reading AngieA's rant about what others should do is hilarious, when it is obvious to any well thinking individual what the proper choices are. I hope others would ignore AngieA's recommendations and think through what the proper course for e911 should be. AngieA is clueless and in no position to be offering others any solutions!
CoalMinerRetired:
Quote from: AngieA on January 30, 2013, 09:26:29 pm
Yep, that's a great gig if you can get it. Charge people for a service, don't tell the customer they you are not responsible for making sure it does what you're paying for it to do, and that you don't monitor a damn thing, and hope, and in fact count on the fact that the average person doesn't know any better, because it's complicated stuff we're talking about here, so you can sit back and rake in the dough.
They sure know how to monitor whether or not your balance is low. You mean to tell me they can't monitor unregistered devices. Sure they can, but why would they if people accept and are OK with the fact that they don't.
I'll take my chances with my current set up.
You are expecting a whole lot for $1.50 per month. Which in CC's case goes (almost completely I presume) to taxes and fees for 911 services. So they are effectively offering this to you for no cost.
> don't tell the customer they you are not responsible for making sure it does what you're paying for it to do,
IMO you are wildly mistaken on this point. Multiple warnings on the Obi devices, the Obi portal, and in CC sign up process and their terms of service. You can't possibly miss all that.
AngieA:
Quote from: RFord on January 31, 2013, 07:02:35 am
I think this post clearly demonstrates why some individuals with little or no knowledge shouldn't be messing with VOIP or a OBi ATA. The worst part is when they have a bad attitude to begin with. Obviously, the OP doesn't even know what a PSTN line is and had her device setup to use the PSTN Line as his/her Primary line. To top it off, the expectation that a VOIP provider should alert her that e911 is not functional for whatever reason is just plain comical. You DO NOT need to be registered to Callcentric's Server in order to make e911 calls, since a user could setup Callcentric on one of the Gateway Accounts and use this setup for e911 calls. It has been mentioned repeatedly, that users should check their e911 system at least once per month, yet many still do not heed that advice. The same is true of one's Alarm System.
It is rather interesting that the claim was the need to have a reliable e911 calling ability, yet now chose to accept the risk associated with calling a non-911 number, which in my experience, is a total joke. In my jurisdiction, I don't think anyone answers that number after certain hours and often times, the calls goes to voice mail even during normal working hours! I suspect that in this case, cost avoidance (although small) is at the crux of this issue. Anveo e911 cost only $0.80 per month and with the help of Forum Members (althogh might not be necessary) can be easily set up to provide the reliability required, while mothly test would ensure that the set up is working properly.
There was a period when Callcentric had some issues and I'm not sure this was the time period the OP was experiencing problems with e911. There is a thread on this site, which outlines a process which allows a "Roo-Over -e911" setup, where if the primary is some how unavailable, then the secondary or third provider would be automatically used. Reading AngieA's rant about what others should do is hilarious, when it is obvious to any well thinking individual what the proper choices are. I hope others would ignore AngieA's recommendations and think through what the proper course for e911 should be. AngieA is clueless and in no position to be offering others any solutions!
And your recommendations were? Do me a favor and stay out of my business buddy. Callcentric is bull****, that's my story and I'm sticking to it. I came here for help, I got help from a person who knew what I was trying to accomplish, and I'm pretty good with that. Your comment was a waste of time and keystrokes.
AngieA:
You are expecting a whole lot for $1.50 per month. Which in CC's case goes (almost completely I presume) to taxes and fees for 911 services. So they are effectively offering this to you for no cost.
> don't tell the customer they you are not responsible for making sure it does what you're paying for it to do,
IMO you are wildly mistaken on this point. Multiple warnings on the Obi devices, the Obi portal, and in CC sign up process and their terms of service. You can't possibly miss all that.
[/quote]
What I failed to do was research on CC before I signed up. What is clear and evident are the many posts on this very forum about people who have cancelled CC for various reasons, one main being their unreliability.
I will not be monitoring any more asinine posts from people who have nothing better to do with their time than rant and rave about my problems, my issues, and my lack of knowledge, and blah blah blah. I came, I saw, and I'm really impressed for the most part with the people who are truly knowledgeable here, and are truly interested in helping people. Then there are others like Rford who well, never mind, it doesn't matter.
CoalMiner I appreciate what you are trying to tell me, I just don't think CC does a good job, and feel they could do better at informing their new customers of the risks involved, and informing them of network problems etc. I saw nothing on their website when I signed up about potential problems, and I believe I saw verbiage like, you don't need to test 911 once it is set up. Ahahahahaa, alrighty then.
QBZappy:
Hey folks.
Much vitriol in this thread. I think that it has set a new (low) stadard since the days of MichganTelehpne vs RonR. Man those were the days. Those exchanges were sometimes of epic proportions. It was like a Cecil B. DeMille movie (larger than life). It was all one sided since RonR would never reply.
The tone set is unfamiliar territory for those who are regulars here in OBi-land. It is not hard to predict that there is a very good chance that it will be deleted soon. This might be your last chance to take a picture of it and put it in your scrap book.
Peace
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