Newbie needs help - How to get 3CX softphone to ring
dmpayne1957:
Obviously new to this technology. Have successfully installed the OBi 110.
I have set up google voice. i can make/receive calls on the phone that I hooked up to the OBi 110.
I installed the 3CX softphone...I can make outbout calls.
How do I get the 3CX to recognize the inbound call and ring so I can answer with the computer and not the phone i've connected to OBi?
Thank You.
Felix:
What is your 3CX connected to? It has been a year since I used it, but then you could connect to a PBX (like 3CX or Asterisk) or to SIP provider. If that is still the case, your 3CX client works independently of OBi, has no knowledge of calls coming to OBi, and can't "pick up" calls that come to OBi.
Or I am missing something?
dmpayne1957:
It is a soft phone...I found a similar post/problem...July 26, 2011...RonR responded with "to have your Obion App for PC ring simultaneously with the OBi's phone:
Voice Service - > SP1 Service -> X_InboundCallRoute:
{ph,pp(ob123456789))}
where 123456789 is the OBiON ap for pc OBiTalk number.
I have no idea what to do with that information....however, the person tha was asking obviously new what it meant...and was able to get his 3cx softphone to ring
ianobi:
Assuming that GV is on sp1, then you need change from:
Voice Services > SP1 Service > X_InboundCallRoute: ph
To this:
Voice Service - > SP1 Service -> X_InboundCallRoute:
{ph,pp(ob290123456)}
where 290123456 is your OBiTALK softphone number.
Make the changes via the OBi Expert Configuration pages. From your OBi Dashboard, click on your OBi number and follow the prompts to get there. To change a value uncheck both boxes to the right of the value and leave them unchecked. After changing the values on one page, press submit at the bottom of the page and wait a few minutes for the OBi to reboot.
Your 3CX phone can have several accounts. Set one account as follows:
Account Name: Anything
Caller ID : Anything
Extension: 290123456
ID: 290123456
Password: leave blank
I am in the office – local ip: 127.0.0.1
Use Outbound Proxy server: 127.0.0.1
Of course, you also need to have OBiAPP running on your PC. I guess you know that as you can make outgoing calls :)
dmpayne1957:
Outstanding...thank you very much for the assistance.
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