Is there a bug in GV Call Waiting calls, or is it a CC issue?
CoalMinerRetired:
I mean to ask, when the call waiting calls are answered?
This has happened twice in the last two weeks:
- I'm on a call on an Obi202 with my GV line, which since it's a received call is forwarded to the paired CC/CNAM number (GV=SP3, CC/CMAN=SP4).
- A second caller calls the GV line, I hear the brief flash interruption in the first call, which of course is still in progress.
- The Caller ID and CNAM display on the analog phone handset I'm using does not show any Caller ID or CNAM. It does not even flash. It used to a few firmware releases ago.
- When I flash to connect to the second incoming call, I get the GV Call Screening audio prompts. One of the audio options is "Press 5 to join a conference...", I might have the "5" wrong as I was not expecting it and only heard it once recently, and very quickly. All of which is and of itself is questionable because I have all but anonymous calls/callers set to Call Screening = Off.
- From the Obi call history I can see the incoming calls, both sent to SP4/PH2 as expected. The second call shows Ringing, Connected, Ended by the other end, all within 22 seconds (ringign took 15 sec of that). And as was the case the first time this occured, in flashing to get the 2nd call, I lost the first caller, the Obi202 log shows "Call Ended (403 Incorrect Authentication)".
-The CC call history also shows the second incoming call.
I at first thought GV might not be sending Caller ID on a second incoming call, or CC is not sending Caller ID/CNAM on a second call, or the Obi is not recognizing things.
However, the Obi Call History correctly shows the ID and CNAM of the second incoming call. In my case the second call is from the same number and therefore CNAM as the first call, an office with all outgoing calls show as the main DID number. So I'm sort of suspecting the Obi is not handling this situation correctly. because back in Dec 2012 (older firmware) it all worked correctly.
This is a longer explanation than I wanted, ... has anybody else see the same thing?
CoalMinerRetired:
Follow up, I was able to test this when I got access to two phones this evening.
More than one piece is not working correctly here. When receiving the second incoming Call Waiting call, the GV Prompt says "Unknown caller, to add this call to a conference press 5, to accept press 1". This is an issue, because the Call Waiting Caller ID on the phone (and the Obi Call History) show the caller ID number and CNAM correctly. Sounds like a GV problem.
Upon accepting the Call Waiting call with a "1", I am connected to the call. It looks like I cannot hook-flash back to the first call without dropping both calls.
However, big issue upon hanging up the analog phone, I got an immediate reboot on the Obi202. The timestamp did not have a reboot code. Not good.
Perhaps some more experimenting tomorrow.
zapattack:
Yes, the situation you describe is similar to what I have experience with the Obi 110.
If you call yourself, the caller-ID behaves as you described, no display even though there is an incoming call.
It appears that the Obi thinks the line is busy, but only partly, so GV keeps on ringing. If I hang up, the incoming call gives a brief ring before disconnecting indicating the call was in the Obi.
Note that on a PSTN line, call waiting tone will not be heard if you have just picked up the phone and there is dial tone, and during dialing or ringing.
At the same time, the caller will hear busy tone, which is what you wanted to avoid by subscribing to call-waiting!
Call-waiting on the PSTN works only during a conversation.
Keep i mind the PSTN is a single channel network, but VoIP is usually two or more call channels per 'line'.
RFord:
According to the OBihai Support, the issue with incoming caller id not showing up on your phone is that some phones do not show Caller id when you are already on a call. I find this hard to believe. I do have the same issue when on a call and a second call comes in, I hear the call waiting beeps (tones), but no caller id/information (OBi110 - no PSTN Line connected to the LINE port). This is with a Vtech Phone that is just over 2+ years old. I haven't had a chance to test with another caller id wating phone to confirm this.
CoalMinerRetired:
The issue with picking up the second call is that you have to hookflash twice in quick succession to pick up the second call. Hookflash once and you will get a dial tone.
Quote from: zapattack on February 22, 2013, 10:06:51 pm
Yes, the situation you describe is similar to what I have experience with the Obi 110.
If you call yourself, the caller-ID behaves as you described, no display even though there is an incoming call.
It appears that the Obi thinks the line is busy, but only partly, so GV keeps on ringing. If I hang up, the incoming call gives a brief ring before disconnecting indicating the call was in the Obi.
Note that on a PSTN line, call waiting tone will not be heard if you have just picked up the phone and there is dial tone, and during dialing or ringing.
At the same time, the caller will hear busy tone, which is what you wanted to avoid by subscribing to call-waiting!
Call-waiting on the PSTN works only during a conversation.
Keep i mind the PSTN is a single channel network, but VoIP is usually two or more call channels per 'line'.
CoalMinerRetired:
Quote from: RFord on February 23, 2013, 03:07:30 am
According to the OBihai Support, the issue with incoming caller id not showing up on your phone is that some phones do not show Caller id when you are already on a call. I find this hard to believe. I do have the same issue when on a call and a second call comes in, I hear the call waiting beeps (tones), but no caller id/information (OBi110 - no PSTN Line connected to the LINE port). This is with a Vtech Phone that is just over 2+ years old. I haven't had a chance to test with another caller id wating phone to confirm this.
CoalMinerRetired:
The issue with picking up the second call is that you have to hookflash twice in quick succession to pick up the second call. Hookflash once and you will get a dial tone.
RFord, I know the phone has Call Waiting Caller ID/CNAM because I have the manual for it, and that feature worked fine for 10 years before moving to GV and an OBI.
Thanks for the tip on the two hook-flashes, I sort of suspected that and was going to consult the admin guide.
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