Obi 100 and Callcentric CNAM
Mark55:
All I'm trying to do is this:
When someone calls my GV number, the callers name and number will show up on the phone thats plugged into the Obi100. I've followed the step by step instructions do this, given on page 1 of this forum. Doesnt work, either. The CNAM shows up on the Callcentric dashboard as an incoming call, yet the phone plugged into the Obi does not even ring. And yes, GV is set to forward to the Callcentric number, and not Google chat, as described in the instructions. Its getting pretty frustrating. Any suggestions would be appreciated. Thanks.
Mark55:
These are the instructions which appeared on a another forum. I've followed these to the letter, and have had no luck. Even making the changes described below, when I use my landline to call my GV number, still only the number shows up, not the name. However, the name does show up on the Callcentric dashboard on their website. Any help would be appreciated!
Callcentric and Google Voice Setup Guide (with CNAM)
With several now asking for setup instructions for using Callcentric (CC) Caller ID Name (CNAM) in conjunction with Google Voice (GV), here is a general guide with basic setup information to achieve this goal. This post can be edited when necessary.
Overview
Your friend calling your GV Number ==> GV Forwards to your CC Number ==> CC Forwards call to your OBi
Account Setup:
Purchase the OBi. Any of the existing OBi models 100, 110, or 202 will work.
Sign-up for a Google Voice Account, unless you have already done so.
Configure the OBi for your GV account using the instructions located here.
Sign-up for a Callcentric Free Phone Number, unless you have already done so.
CC's Free Phone Number presently incurs a $1.50 monthly fee.
This CC fee offers 911 service through CC if setup correctly on the OBi. For more information, see What about 911? (Thanks Jimates)
Write down the account information provided to you by CC during sign-up.
Enable CNAM on your CC Account. (Thanks MRTT)
Within Google Voice's Account -> Settings -> Phones:
Add your CC Phone Number (516/631/845/914/917) to your GV account
Un-check Google Chat as a forwarding phone
Check your Callcentric number as a forwarding phone
Inside your OBi 100/110/202:
Choose which Voice Service you will use with CC (SP1, SP2, SP3, or SP4)
Configure the following based on which SP/Profile you chose to use with CC:
Service Providers > ITSP Profile X > General -> Name: Callcentric
Service Providers > ITSP Profile X > SIP -> ProxyServer: callcentric.com
Service Providers > ITSP Profile X > SIP -> RegistrarServer: callcentric.com
Service Providers > ITSP Profile X > SIP -> UserAgentDomain: callcentric.com
Service Providers > ITSP Profile X > SIP -> OutboundProxy: callcentric.com
Voice Services > SPX Service -> AuthUserName: 1777nnnnnnnn
Voice Services > SPX Service -> AuthPassword: yourCCpassword
Substitute your personal setup details with the above green fields
Make sure you are entering your CC 1777 account number and not your CC phone number for AuthUserName
Ask someone to place a call to your GV number to test your setup.
Troubleshooting:
1) Make sure that your GV Number is set to Forward to your CC Number (Area Code 917/914/845/631/516)
2) Make sure that your GV Number is not set to Forward to Google Chat
3) Make sure that CC is successfully registering (Status -> System Status)
Following these steps, you "should" be able to view Caller ID Names on your incoming calls. If not, let us know, and we will do our best to quickly find someone to blame. Cheesy For $1.50 per month, you now have CC incoming Caller ID Name, GV incoming/outgoing calls (free until end of 2012), and CC 911 service if setup correctly.
giqcass:
From the two different post it sounds like you are saying your phone does not ring but you see the caller ID on it.
Is that the case?
If your phone is not doing anything my first guess would be a problem with your password or a problem with a firewall.
Quote
What ports should I keep open on my router/firewall?
In order for your OBi to be able to send packets w/o interruption, please configure your router as follows:
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
Check you logs on your OBi to see if the call is coming through.
Mark55:
Quote from: giqcass on March 02, 2013, 12:19:02 pm
From the two different post it sounds like you are saying your phone does not ring but you see the caller ID on it.
Is that the case?
If your phone is not doing anything my first guess would be a problem with your password or a problem with a firewall.
Quote
What ports should I keep open on my router/firewall?
In order for your OBi to be able to send packets w/o interruption, please configure your router as follows:
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
Check you logs on your OBi to see if the call is coming through.
Thanks for the info. Heres the situation:
Without making any modifications to the Obi setup, as described 2 or 3 posts above, when I call my GV # from my landline, the number shows up, but no name. That is normal and to be expected.
When I make the modifications to the Obi setup as described 2 or 3 posts above (there are detailed instructions on how to do this) to allow GV to forward incoming calls to Callcentric, which in turn is supposed to forward them to the Obi and ring the phone with caller name and number showing up, this is what happens:
- The phone plugged into the Obi does not ring at all.
- The callers name and number does not show up on the caller ID, but it does show up on the Callcentric dashboard (on their website).
giqcass:
Log in to callcentric and go to your account. Right under the balance check to see if there is a message saying "Your phone is not registered." Let us know what you find.
Edit: also make sure call treatment are turned off in callcentric.
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