Obi 100 and Callcentric CNAM
Mark55:
Where do you find the Obi call history? I've looked for it in various places but cannot find it.
Mark55:
Also, even using the Expert Configuration mode in ObiTalk, that password for CC will not stay stored in its location. And of course I am hitting "submit changes" and the Obi reboots. Now Obi tech support says that is normal, but I dont see how. Even after saving all the required changes, and the automatic reboot, when I go back to that specific page (Voice Service > SP2 Service > AuthPassword > your CC password) that field in now BLANK and the "device default" box is checked. Is that normal?
CoalMinerRetired:
Quote from: Mark55 on March 04, 2013, 09:05:42 am
Where do you find the Obi call history? I've looked for it in various places but cannot find it.
It will be easier if you look at the Call Status via the ObiTalk portal while a call is ringing or answered. See instructions above.
Call History is only viewable via "Web Server-Based Local Configuration" (i.e., direct IP Address access) to your Obi device. See here: http://www.obihai.com/OBiAdminGuide.htm#_Toc333506078 for how to do it.
Quote from: Mark55 on March 04, 2013, 09:07:09 am
Also, even using the Expert Configuration mode in ObiTalk, that password for CC will not stay stored in its location. And of course I am hitting "submit changes" and the Obi reboots. Now Obi tech support says that is normal, but I dont see how. Even after saving all the required changes, and the automatic reboot, when I go back to that specific page (Voice Service > SP2 Service > AuthPassword > your CC password) that field in now BLANK and the "device default" box is checked. Is that normal?
Yes.
Mark55:
CoalMinerRetired - thanks for all the suggestions. I've tried them all, and nothing seems to work. I cant even log into the Obi using the IP that ***1 gives me. Something is clearly wrong.
CoalMinerRetired:
> I've tried them all, and nothing seems to work.
In all honesty, I don't think you have tried them all. Your replies seem to selectively skip some.
What happens when you do this?
Quote from: CoalMinerRetired on March 04, 2013, 08:54:09 am
One last test: Disable CC on SP2, put in the wrong password or something. Make a call to your GV number and you'll see the Obi still ring. Why is that happening? This is the problem you are having.
I expect you'll see the call still rings your Obi, proving that the call is coming in via GV.
What does it show when you look at this, which you can view this in the ObiTalk Portal with a ringing or active call:
Quote from: CoalMinerRetired on March 03, 2013, 07:15:27 am
- 1. In the Obi Call Status window: Look at Active calls, this shows info when a call starts ringing (doesn't have to be answered yet) through to hangup. Calls will show as GoogleVoice3 or SP4. Assuming you have GV on SP3 and CC on SP4.
Same as above, I expect you'll see the call is coming in via GV, not via CC.
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