Obi 100 and Callcentric CNAM
Mark55:
I received this message from CC today, after opening another trouble ticket:
"Additionally, we apologize as we were mistaken regarding CNAM support with Free Phone Numbers. Please note that with Free Phone Numbers, while it may work for some and not for others, CNAM is not supported on this product."
So that explains it all.
CoalMinerRetired:
I don't buy that explanation. You're getting CNAM in your CC call history. And it works for everyone else on here, and no one else has reported what CC is suggesting to you, and of course many would report it because many, hundreds, of people use it.
Your problem is the call is coming in via GV/SP1 without CNAM but you think it's coming in via CC/SP2. The simple, two minute test here is either:
- look at the Call Status, or
- disable CC (put in the wrong password) in your Obi and make a call to your GV number and observe the Obi ringing.
I think we're run out of options for this troubleshooting until you actually try these things.
MikeHObi:
I agree, that message from Call Centric is incorrect. Whatever you see in your calls received list on the call centric site is what should be presented on your phone.
If it's not being presented, then the call isn't coming to your phone via call centric sip through the obi, and instead is going a different way.
Mark55:
While I appreciate your suggestions, some folks on here are talking SP3s and SP4s. I have an Obi 100 - there is no SP3 or SP4. I have no idea on how to check "call status." Looked for it, but cant find it, even in expert mode. Obi support refers me to CC support, who refers me back to Obi support. Its a never ending nightmare. Some of you may have different model Obis, and I'd imagine the software is different and what you are seeing is not what I am seeing with the 100. In short, I dont even know how to do much of what has been suggested. I am new at this, and many of you have far more experience. Try to understand that not all of us are experts, such as you are. If you want me to do all this stuff that you have been suggesting, where EXACTLY do I find it??
WTF, I may just stick with ATT. Sure, you pay them alot, but everything works, and they can answer your questions without making a person feel like a total dumbass.
CoalMinerRetired:
Quote from: CoalMinerRetired on March 05, 2013, 06:13:13 pm
Your problem is the call is coming in via GV/SP1 without CNAM but you think it's coming in via CC/SP2.
The simple, two minute test here is either:
- look at the Call Status, or
- disable CC (put in the wrong password) in your Obi and make a call to your GV number and observe the Obi ringing.
I think we're run out of options for this troubleshooting until you actually try these things.
Have you tried the thing in red? Otherwise we're at the point in blue.
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