Obi 100 and Callcentric CNAM
Mark55:
Yes, the phone is registered, and call treatments is off.
Mark55:
I dont know if this is relevant or not, but in the step by step instructions listed a few posts above, there is one that states: Voice Services > SPX Service > your CC password
When I get into the Obi configuration and put the Callcentric password in, it doesnt seem to want to store it. It shows up when I type it in and save the changes, but then when I exit and go back to that particular page the password is gone. That field is now blank. According to Obi tech support, that is normal. That doesnt sound right, however. Why would it be blank? Could this be causing the problems?
CoalMinerRetired:
Quote from: Mark55 on March 03, 2013, 04:09:03 am
I dont know if this is relevant or not, but in the step by step instructions listed a few posts above, there is one that states: Voice Services > SPX Service > your CC password
When I get into the Obi configuration and put the Callcentric password in, it doesnt seem to want to store it. It shows up when I type it in and save the changes, but then when I exit and go back to that particular page the password is gone. That field is now blank. According to Obi tech support, that is normal. That doesnt sound right, however. Why would it be blank? Could this be causing the problems?
That is because you're editing through the direct IP address into OBI access method (other names for this are used on here) but your Obi is configured to be accesses via the ObiTalk portal method (link at the top and to the right of Forum Home.
I’m shortening a reply I had earlier posted here. In thinking about this more, it’s highly likely the suspect calls with the missing CNAM are coming from GV and not CC, even though it might appear otherwise.
Try these things:
- Call you CC number directly. Does your Obi ring, and does CNAM appear? If not, why not?
- Assuming you only have one forwarding phone in GV, your CC number, disable forwarding (i.e, in GV uncheck) to it. Call your GV number. Your Obi should not ring. Why? Because of these instructions in the setup guide/thread: "Un-check Google Chat as a forwarding phone" and this point under troubleshooting "Make sure that your GV Number is not set to Forward to Google Chat"
- A couple points for previous item.
-- The forwarding to your CC number can be unchecked but superseded in the Groups & Circles tab in GV settings. Make sure you have no -- none whatsoever -- individual groups set to forward to "Goggle Chat."
-- In the Obi, there is a not very obvious way to tell where the call came from, GV or CC. This is important in your case because you have symptoms of the call actually coming in via GV when you think the call is coming from CC. There are two ways to tell how the call came in:
- 1. In the Obi Call Status window: Look at Active calls, this shows info when a call starts ringing (doesn't have to be answered yet) through to hangup. Calls will show as GoogleVoice3 or SP4. Assuming you have GV on SP3 and CC on SP4.
- 2. The Obi Call History will show:
From 'Fred Flintstone' SP4(12155551212) or From GT3(12155551212).
Note SP4 and GT3, and no CNAM on GT3. Again assuming you have GV configured on SP3 and CC on SP4. GT3 seems to stand for "Google Talk on SP3", and SP4 is obvious. Both strings are for an Obi202, the exact format may vary for an Obi100.
Reply back if still stuck after these tests.
Mark55:
- I used the ObiTalk Portal to make the configuration changes, in Expert Configuration mode.
- If I call the CC number directly, the Obi does not ring at all, but the CNAM shows up on the CC Dashboard (on their website)
- In Google, the number to forward to is the CC number, not the Google Chat. That is unchecked.
- There is no one in Groups or Circles on Google voice.
- In ObiTalk, the Obi 100 is configured with GV on SP1 and CC is configured as SP2.
- I dont use the Obi to do Obi to Obi talk.
- I have a CC "Free Phone Number" which is supposed to enable to enable the CNAM to show up. ( Actually its $1.50 per month for 911 service)
- There are detailed instructions given a few posts above, which I copied from the other forum, on how to configure the Obi so that incoming calls to a GV number get forwarded to the CC number, which in turn is supposed to ring the phone hooked up to the Obi and display the CNAM. I have followed all instructions to the letter, several different times, and nothing works.
CoalMinerRetired:
Quote from: Mark55 on March 04, 2013, 08:03:35 am
- If I call the CC number directly, the Obi does not ring at all, but the CNAM shows up on the CC Dashboard (on their website)
This is your problem. Correct it and one other issue below and you'll see the CNAM on the incoming calls.
There are some contradictory things in your description. You said your phone is showing registered in the CC portal, but is not ringing your obi, that is one contradictory thing. For calls forwarded from GV to your CC number to 'come in' to your Obi the CC number must ring when you call the CC number directly.
You didn't answer this point: The Obi Call History will show either: "From 'Fred Flintstone' SP2(12155551212)" or "From GT1(12155551212)." GT1 or SP2 indicate your SP slots. This is part of another contradictory thing, you said forward to Google Chat is unchecked, but if you look at the call history I'm sure you'll see the calls are coming in via GT1, i.e., via Google Voice with no CNAM. Address this, or else a call to your GV number will come in via both SP1 and SP2 and SP1 (GV) will likely win and you'll not see a blank CNAM.
One last test: Disable CC on SP2, put in the wrong password or something. Make a call to your GV number and you'll see the Obi still ring. Why is that happening? This is the problem you are having.
Let us know what you find,
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