Softphone not ringing

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MrBi11:
With some help from obi support, i think its finally trying to ring my softphone. Using a 3cx softphone with obiapp.

It makes outbound calls ok.

Inbound calls it immediately reports as missed calls.

ObiApp thinks the softphone is registered.

This could be because...?

Franco:
I am using Obi 202 and android ObiOn app.
Using the ObiOn app I can make outbound calls but inbound calls do not ring the ObiOn app.
This ObiOn app is loaded on the Android cell phone registered with Google Voice for the verification.

I have 2 Obi # (gateways?) on the ObiTalk dashboard, one is for the Obi 202 box and one is for the ObiOn softphone app.
if I dial **9....obiON number from SP1 phone then the ObiOn app rings.
What I want is for the ObiOn softphone to also ring when SP1 rings on the Obi 202 connected phones.

Thanks for your guidance.

Quote from: MrBi11 on March 03, 2013, 10:23:07 am

With some help from obi support, i think its finally trying to ring my softphone. Using a 3cx softphone with obiapp.

It makes outbound calls ok.

Inbound calls it immediately reports as missed calls.

ObiApp thinks the softphone is registered.

This could be because...?

Franco:
To make the ObiOn softphone ring use the procedure shown on the FAQ:
http://www.obihai.com/FAQ.html
Make sure to deselect both checks marks to make the edits and to save the new configuration.

How do I make incoming calls ring my OBi's phone, but also the soft phone or another OBi No.?
1. Go to www.obitalk.com -> click your OBi device -> Enter: OBi Expert Configuration
2. Go to -> Voice Services -> SP1 Service
3. Set X_InboundCallRoute to include your other OBi No.
The value has two settings for those incoming numbers to be picked up by the OBi attendant and others to ring the phone: {ph}.
If you have a soft phone with OBi No. 290123456 and a 2nd OBi110 with OBi No. 200987654, You can modify the above X_InboundCalRoute to {ph, pp(ob290123456), pp(ob200987654)}. No need to include your 1st device's OBi No.

newInforum:
Thanks.
I followed the instructions here by adding:

{(x.603134234|x.6031231345):aa},{ph2,ph1,pp(ob29012345)}

now whenever dial the sp2's s number, my softphone on ob20912345 will showing incoming call, and could be answered by press the button. but there is no ringing tone on softphone.

 



Quote from: Franco on May 04, 2013, 10:36:30 pm

To make the ObiOn softphone ring use the procedure shown on the FAQ:
http://www.obihai.com/FAQ.html
Make sure to deselect both checks marks to make the edits and to save the new configuration.

How do I make incoming calls ring my OBi's phone, but also the soft phone or another OBi No.?
1. Go to www.obitalk.com -> click your OBi device -> Enter: OBi Expert Configuration
2. Go to -> Voice Services -> SP1 Service
3. Set X_InboundCallRoute to include your other OBi No.
The value has two settings for those incoming numbers to be picked up by the OBi attendant and others to ring the phone: {ph}.
If you have a soft phone with OBi No. 290123456 and a 2nd OBi110 with OBi No. 200987654, You can modify the above X_InboundCalRoute to {ph, pp(ob290123456), pp(ob200987654)}. No need to include your 1st device's OBi No.

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