There is no service available
drbubba:
Since last night I've not been able to make/receive calls. I use Obi100 and google voice. I am not technically proficient and have tried a few things I read here. When I dial **9 222 222 222 I get "No service available". My power light is solid green and the internet light flashes occasionally. THe phone light is off (not green nor blinking).
Can someone make a suggestion on what I might do next?
Thanks very much.
Rick:
Assuming you didn't change your Google password...
Unplug the OBi and plug it back in, then try again.
If that doesn't work, unplug your cable modem, your router, and your OBi. Plug them back in in that order, waiting 3 minutes for the first two. After a minute of the OBi being plugged in, try again.
drbubba:
Rick,
I did change my google PW but I also changed it on the OBI website to the same value. Is there another location I need to look at in terms of the PW?
I did as you stated (unplugged and replugged).
I first called **9 222 222 222 and got a "Welcome" message. I then called my cell phone and got a "No Service" message. I then called the *9 222 222 222 number and again got a "No Service" message.
Looking at my Obi100 the power light is solid green the internet is quickly flashing and the phone light is dark (off).
Also, on the dashboard, my connection is brown and says "offline."
Any other thoughts?
Rick:
Quote from: drbubba on March 23, 2013, 12:03:56 pm
Rick,
I did change my google PW but I also changed it on the OBI website to the same value. Is there another location I need to look at in terms of the PW?
I did as you stated (unplugged and replugged).
I first called **9 222 222 222 and got a "Welcome" message. I then called my cell phone and got a "No Service" message. I then called the *9 222 222 222 number and again got a "No Service" message.
Looking at my Obi100 the power light is solid green the internet is quickly flashing and the phone light is dark (off).
Also, on the dashboard, my connection is brown and says "offline."
Any other thoughts?
I don't know what calling your cell phone tells you. If your cell phone is tied to your GV account as a forwarding phone, then it should ring REGARDLESS of whether your OBi works or not. If that's the case, then you've someone changed something in your GV account and need to get that rectified.
Your "offline" is likely due to the OBi not being able to log into GV. Make sure you're using the right password and carefully try it again. And, so we're crystal clear here - it's the password in the OBi setup for the GV account - not the password with which you log into the OBi site.
OZOi:
**9ob222222222 is OBiTALK provided echo test service. It has nothing to do with GV or any other PSTN-related services. In order to be able to call it, you have to enable OBiTALK service (it's "on" by default) in your device and there should be no blocking rules, preventing that connection, in your firewall.
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