There is no service available
drbubba:
As I mentioned I'm not technical.
I called **9 222 222 222 because the info from OBI told me to try it as a test call. Since I got the Welcome for the echo test (and before all I got was No Service Available) I called my cell phone to see if my home phone would dial out. Again I got the No Service Available message. I tried the **9 222 222 222 number from my home phone one more time just to see if it might connect. It did not - No Service Available message - even though it had connected less than one minute before hand to the echo test.
I've had this OBI for 3+ years and only had a couple of issues. However, I've never had an issue with connecting and making/receiving calls. This started last night.
The dashboard has shown occasional connection to Google voice (GREEN) but more often than not it is brown (again, only since last night). On the device configuration screen SP1 says Google Voice™ Account Connected.
If I call my home phone (connected via OBI) I get my voice mail at google which I expected. The home phone does not ring. So, I can't call into nor out from home phone.
The password in the OBi setup for the GV account is the same as my google email logon password.
Thanks for you help. Any other suggestions are appreciated.
drbubba:
I unplugged the obi 100 and waited a couple of minutes before plugging it back in.
I then went to my obi dashboard and the status icon changed to green and said online.
I then went to the device configuration screen and it said SP1 Google Voice Account Connected
I then used my home phone (obi) to call my cell just to see if I could make an outgoing call. I got the same message as before - "There is No service available to completer you call.
Its been like this off and on all day.
Rick:
I didn't see where you acknowledged that you powered off, and then on, the entire setup - cable modem, router, OBi. I see where you tried some power off, but that could have just been the OBi. If you haven't, power all off. Cable modem on, wait 3 minutes. Router on, wait 3 minutes. OBi on, wait 3 minutes.
Now - pick up your home phone and try to call your cell (of course make sure it's on).
If that doesn't work, now go to your computer and using Google Voice, have it ring your home phone and call your cell. If that doesn't work, have it ring your cell and use that to call anything.
If you can use the computer to ring your cell and make a call, then GV is fine.
If GV can't make the house phone ring, but you made a call off your cell with it, then it's an OBi issue.
At that point, go to www.obihai.com and click on Support, and fill out a ticket.
mcluvin737:
It looks like it's been a couple of months since this discussion went dead, but I thought I'd input in case anyone else has this problem. I was getting the no service available message the second day I had my obi set up. What I did was pull the ethernet plug out of the obi and plug it into my laptop to verify the internet was working on that specific cord. I disabled wifi and found out that I had no ethernet connection. I went to my router and jiggled the ethernet cord that plugs into the obi and voila, I had internet. Plugged back into the obi and obi was working again. So as dumb as it sounds, make sure the ethernet going into the obi has a good connection. That fixed it for me.
ant17:
I get this message daily and have to power cycle in order to solve the problem. I have also unplugged net cable.
Still have to do this daily. I have another 110 plugged into this same router/modem with no problems at all.
Getting tired of rebooting daily. I'm sure my network is NOT the problem.
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