How to configure access to Google Voicemail via connected handset
mrjlturner:
Rick,
Thanks for the tips. I have tried the following:
Call GV from cell phone - success
Call cell phone from GV - success
Call **11xxx-xxx-xxxx (x's being my GV number) - fast busy
Call **1xxx-xxx-xxxx - fast busy
Call **1xxx-xxxx - fast busy
Call **2yyy-yyy-yyyy (y's being 2nd GV number attached to Obi100) - success at connecting to 2nd GV Voicemail.
Color that one odd?!
It feels like some sort of dial plan issue, but doesn't rightly make sense since the 2nd line works as planned, and I set them up the same way...
Quote from: Rick on March 27, 2013, 02:10:26 pm
Quote from: mrjlturner on March 27, 2013, 01:28:06 pm
Rick,
This is correct. When I dial the Google Voice number (home number) from my cell phone, I can press * and access the Google Voicemail. If I then dial that same number from the phone connected to the Obi100 (including the 1) I get a fast busy.
Quote from: Rick on March 27, 2013, 05:13:16 am
I don't know how that translates into a router settings problem. I suspect the problem is that the OP is dialing the wrong number.
What do you mean by "home number"? Your OBi 100 is connected to Google Voice. The device knows no number, GTalk merely forwards calls to the OBi, and lets you call out.
As a test, from your cellphone call the number you think is your "home number". Since you have an OBi 100 (not a 110), if the phone connected to the 100 rings then you've found the right number. Now, dial that number from the phone connected the OBi. If you get a fast busy, but the phone connected to the OBi 100 dials your cellphone fine, post back. Make sure you're dialing the entire number, with area code (to bypass any rules that you haven't setup to add an area code to a 7 digit number).
Ok, so I said to test a few things and you replied with 1 answer...
Call your house number from the cell. Does the phone ring?
If yes, we know the OBi is connected properly to GV. Now, use the OBi phone to call your cell phone. If it rings, we know you can make calls both ways.
If yes to both, using the house phone, dial the GV number with a 1, without a 1, and without the area code.
If none of those work, preface the number with **1 (or **2 if your GV line is on SP2).
mrjlturner:
So, after doing a little more testing...it appears as though it is something specific with that GV account. I swapped SP1 & SP2 & SP2 GV VM access works just as we'd expect it to when I dial the GV number from the phone....
I verified that the GV settings are identical for both accounts. Not sure what to think of that one. I guess now I have to just consider whether or not I want to change my phone number and create a new account...or just live with the VM issue.
Thoughts?
Rick:
If you truly believe that both GV accounts have the same settings on the GV side, and you check the settings on the OBi side and they are also identical, then you're at the place you're at and I agree.
You can move a GV number to another GV account...
AlanB:
I'm having the same issue. Has anyone found a fix? If not, I'll try moving the number from one account to another.
AlanB:
I set up a second Google account and transferred my number too it. The problem followed. I then added Google Voice back to my old account that no longer had it and access to voicemail worked fine. So, transferring the number didn't help.
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